SC Cleared Technical Support Specialist - 2nd/3rd line

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SC Cleared Technical Support Specialist

ASAP Start

12 months

Camberley

£120-140 per day

My client are currently looking for a Technical support Specialist to join them on a contract basis.

The successful candidate will provide a range of technical support for internal and external customers. They will require an aptitude for working with peripherals and associated Software Development Kits (SDK's) to undertake analysis, diagnosis and resolution of issues associated with our document reader solutions.

Role specific responsibilities:

*Act as a proactive member of the support team.

*Receiving, logging and managing issues in the designated Support Tracking system.

*2nd and 3rd line support - troubleshooting hardware or software issues related to Document Reader portfolio.

*Escalate unresolved calls to 4th line (Development) teams.

*Take ownership of assigned tasks, follow up the status of problems if/when escalated proactively seek feedback from the end user either directly or via the 1st line support specialist.

*To maintain a high degree of customer service for all support queries and adhere to all service management principles.

Essential Attributes:

*An eye for detail, but pragmatic and flexible in approach to suit project needs.

*Excellent logical analysis skills and problem solving.

*Willing to work to different time zones occasionally.

*A tenacious, dynamic team player with a passion for technology and enjoys working in a fast paced environment.

*Excellent communication skills and telephone manner.

*Good organisational skills

*5 years previous IT Service Desk and/or Call Centre experience ideal.

*Incident Management experience - Managing incidents including business expectations and communication.

*Strong knowledge of operating systems.

*Advantageous to have an understanding of programming languages such as C#, C++, Java.

*Will be a self-motivated achiever who gains satisfaction from the daily challenges of replicating/isolating and resolving customer issues.

Qualifications:

*SC Security cleared or capable of obtaining SC status.

*An ITIL qualification is preferable but not essential.

*HND in a computer related subject or extensive relevant job experience.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.