Development Engineer (Technical Author), IT Operations

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Development Engineer (Technical Author), IT Operations

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices.

It employs around 8,500 employees globally and comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and PMO, and Risk and Administration. Collectively, these areas define and deliver HSBC's technology strategy to support the Group's goals.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Development Engineer (Technical Author).

In this role, you will:

* Work with internal teams to obtain an understanding of the product and the documentation requirements

* Analyse existing and potential content, focusing on reuse and single-sourcing opportunities

* Create and maintain the information architecture

* Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience

* Write easy-to-understand user interface text, online help and developer guides

* Create tutorials to help end-users use a variety of applications

To be successful in this role you should meet the following requirements:

* Thorough understanding of the management processes required to run large multi-country IT installations.

* In-depth understanding of the technical product and platform usages within a large Enterprise Services and Architecture department.

* Infrastructure Tooling subject matter expert and strong knowledge of UNIX/Linux platforms.

* Strong programming and scripting background. Analytical with the ability to understand and resolve complex problems. Sys Admin skill-set UNIX Linux and Windows

For further details and application information please click "Apply" or visit our careers site, searching under reference 0000AU1M.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.