1st Line Support Analyst

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Spring Technology is currently recruiting for a Service Desk Analyst to join our client in the Tyne and Wear area on an initial 7 month contract, running well into 2019. If you are looking for a stable 1st Line Support contract, within a friendly team in a central location, then please apply to hear more.

Our client operates an average 37 hour week, with a pay rate of £9.50 per hour.

If you can confidently provide first line IT support to customers within a diverse business, along with general IT admin duties, then this is a good opportunity to secure a contract, which will run into 2019. Our client is looking for you to provide sound technical support and assistance at a first line level, looking to solve problems before escalating. They will also ask you to maintain records of calls taken into the service desk on their in-house record management system.

Essential Skills:

*Experience of providing first line IT support in a previous role.

*Strong base of IT support knowledge, able to solve problems before escalating.

*Able to communicate with customers in various departments, recording their issues.

*Help maintain user accounts, also creating new accounts.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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