1st / 2nd Line IT Support Engineer

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This IT-managed service provider consultancy firm has a fantastic new job opportunity for an enthusiastic and motivated 1st / 2nd Line Engineer who is keen to develop their skills and abilities, is extremely organised and has excellent customer service skills.

Working as the 1st / 2nd Line Engineer you will have a great chance to work in a technically rewarding environment that can offer variety and opportunities to develop your skill set and career further.

You will be working alongside a dedicated and technically advanced team of senior engineers and be exposed to a wide range of technologies and experiences. As their customers are within the hospitality sector their service operate on a 24 / 7 basis, and as such successful candidates will work on a shift pattern basis 24 hours a day.

As a 1st / 2nd Line engineer you will join a growing team and will be involved with assisting the Company's clients within a Helpdesk / Service Desk environment, developing on-going relationships with a stable and increasing client base.

Successful candidates will have a great chance to work with this dynamic IT Managed Service Provider that act as an outsourced IT Department for small to medium sized businesses, by implementing and supporting IT solutions based around HP, Microsoft, Symantec and SonicWALL.

Ideal Candidate Requirements:

- Must have a proven track record of delivering outstanding technical support within a helpdesk / service desk environment

- Solid experience solving desktop and server problems

- CompTIA A+

- Excellent customer facing and customer service skills

- Excellent written and verbal communication skills

- Pleasant and helpful telephone manner

- Good problem solving skills

- Consultative background, working within a managed service environment would be highly desirable

The company offers a wide range of solutions and technologies to its clients, such as those listed below

- Microsoft operating systems (desktop and server)

- Microsoft Exchange