IT Support Analyst

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Spring Technology's client, a public sector organisation, are currently looking to recruit a Service Desk Analyst for an initial 5 week contract on a rate of £110/day (inside of IR35) based in Dundee.

Responsibilities:

* Providing 1st line end user support on hardware and software issues to various staff and customer groups throughout the client's facilities

* Supporting 1st and 2nd line teams to resolve issues from the service desk

* Ensuring that incidents are resolved in line with agreed SLA's

* Maintaining an incident log of outstanding and completed queries

* Assisting infrastructure teams in a new network development and rollout project

Requirements:

* Previous experience in a 1st line support role or similar.

* Demonstrable knowledge of IT systems and platforms including Active Directory, Microsoft Office, mobile platforms and VOIP systems

* Strong problem solving abilities and excellent communication skills

If you would like to hear more about this opportunity please get in touch with Claire Lorden OR Chris Wallis on 0131 524 9027 or send your CV through to [email protected] OR [email protected]

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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