IT Support Engineer - 2nd/3rd Line

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This company is an established award-winning IT Managed Service Provider based in Wapping, London. They are passionate about service and delivering excellent technical solutions to their clients, with emphasis on the customer experience.

They provide IT services ranging from Cloud & Connectivity, to end user support.

They have a new opportunity for an IT Support Engineer to join their helpdesk team supporting their growing customer base. Ideally a candidate will have experience in an outsourced IT role and have experience of supporting a range of technologies incl. Microsoft, HP, SOPHOS, Cloud & Business Continuity. Confidence supporting multiple customers remotely as well as at their premises is a must.

Responsibilities:

- Provide quality remote support for incidents & requests

- Deal with calls & take ownership of work

- Provision & deploy users on multiple platforms (Office 365/AD etc.)

- Perform admin functions on Server & Cloud services

- Update documented technical solutions

- Assist with technical testing of new technology

- Configure/Support network equipment (Firewall, Switches etc.)

- Maintain & Improve Customer Experience

Candidates must have excellent coordination, communication and problem-solving skills. Be self-motivated, possess the ability to handle multiple assignments and have a proven track record in customer service.

Candidate requirements:

- Min. 5yrs experience in IT support role

- Experience of 2nd to 3rd line support

- Experienced in outsourced IT managed services (MSP)

- Current IT accreditations e.g. Microsoft MCSA, or MCSE or MCP's

- Expertise supporting MS Server solutions

- Experience managing & supporting Office 365 & Exchange

- Full understanding of DNS, DHCP, AD & GPO

- Knowledge of common network protocols incl. vLan & routing

- Experience with Firewalling - ideally SOPHOS UTM

- Experience supporting RDS & VDI

- Experience supporting SharePoint

- Experience with Azure & other cloud platforms

- Good knowledge of Virtualisation (VMware, Hyper-V)

- Excellent knowledge of IT tools, techniques

- Self-motivated with the ability to work in a fast-moving environment

Why Join them?

Their employee's happiness is important to them and they have put a lot of effort in to this. Benefits include:

- Private Health Insurance incl. Dental

- Perkbox Benefits Package

- Time for personal development

- Child care voucher

- Company eye care

- Pension

- Quarterly staff events

- 25 days leave

- Regular review schedule

You will not only be joining an exciting & supportive team of technical evangelists, you will be part of a company philosophy that encourages lateral thought, innovative ideas & passion for all things technology.

They're committed to finding the right people & developing their potential as much as possible. It's their job to truly invest in you as both an employee and individual in turn improving them as a business.