Networks Systems Engineer

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Do you have expert knowledge for all network components, including Data, Voice and Security? Are you looking for an opportunity where you can see your input make a real difference as a key contributor to the company’s IT delivery?

About the role:

It’s an exciting time to join us at the Phoenix Group. Following recent strategic acquisitions, it leads us to grow our successful in-house IT team with talented professionals, committed to delivering the highest level of service. We have an excellent opportunity for a Systems Engineer (Networks) to work on a large-scale acquisition ownership of the IT estate and a 5 year technology refresh. This is a varied role; you will be supported in owning your area of technical expertise and provide technical advice and guidance to the other teams within the IT department. This will involve a good mix of independent working and collaboration with other teams and stakeholders across the business to achieve desired outcomes. Most of our business users are based in the same building, so much of our interaction are direct and face-to-face. Occasional travel to other UK offices will be required.

You will be a Subject Matter Expert for the design, support, and maintenance of Phoenix’s local area networks (LANs), wide area networks (WANs), other networking systems and Phoenix’s Lync / Skype for Business telephone platform.

Other responsibilities include:

          Work as part of a team to provide day to day proactive and reactive support for all of Phoenix’s local and wide area network components, and security devices

-Routers (Inc RIP, OSPF, and BGP routing protocols)

-Switches (Inc VLANs, ACLs, sFlow, STP etc)

-Firewalls, VPN, Proxy services

-Load Balancers,

-Intrusion Protection/Detection,

-Wireless Access Points

-Remote Access & Multi-factor authentication

-Lync 2010 / 2013 / Skype for Business (Including Polycom telephony devices)

-SIP Telephony

-Video Conferencing

          Co-ordinate with third party suppliers and vendors to progress issues where applicable.

          Provide technical support in a multi-vendor environment.

          Produce and maintain technical documentation

          Follow documented processes within an ITIL and ISO Compliant Environment

          Support project implementation requirements

          Abide by Security policy and procedures and implement security directives from relevant managers from time to time

          Provide general support for a Microsoft Windows-based desktop and server operating system, running in a Citrix/Xen desktop environment.

          Ability to troubleshoot and find resolutions to complex technical problems across multiple tiers

          Provide out of hours cover as part of an on-call rota.

What we’re looking for:

          A proactive self-starter who likes to own their professional area of expertise. This will suit someone who can work well both independently and as part of a wider IT team structure.

          Experience of working for a large complex organisation. We are a regulated FTSE 250 company, and with an organisation this size there can be plenty of complexities and challenges to consider, both within the business and with our external partners and outsourcers.

          Subject Matter Expert for all network components in a multi-tier, multi-vendor network environment (Data, Voice and Security)

          General knowledge of Windows Desktop and Microsoft Servers

          General knowledge of Citrix XenApp and XenDesktop

          General knowledge of server virtualisation and hypervisors such as VM-Ware and Hyper-V

          Knowledge of Storage Platforms including Netapp SAN

          Qualifications with Microsoft Certified Systems Engineer (MCSE), Cisco, HP or equivalent Network or Security would be highly desirable.

About the company:

We value our employees highly and have been Britain's Top Employer for the last seven consecutive years and are a member of the FTSE 250 index. We put people first in everything we do and are always looking for new professionals to join our talented team. Our funds are closed, enabling us to focus on areas that other businesses can't. This means that, among the many benefits of working at Phoenix (such as free lunches at our onsite restaurant, nature trail walk, putting green, free car parking, subsidised onsite sport facilities including gym, football & cricket pitches, tennis courts, excellent rewards schemes….we could go on!), our staff can enjoy exposure to a diverse workload not found elsewhere. We're proud of what we do, and we've recently gained recognition for our distinctive business model. We offer excellent training opportunities, career development and company culture.

Closing date: 02 September 18