User Management Analyst

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Role: User Management Analyst

Duration: 2 months

Location: Milton Keynes

Looking for a User Management Analyst to join the team, providing advanced, specialist support and administration for new user requests. The main purpose of this role is to develop and to administer processes to ensure that all staff internally and within the retailer network are allocated the correct IT access rights.

JOB PURPOSE:

Reporting to the User Management Manager, the successful candidate will be responsible for providing advanced, specialist support and administration for new user requests. The main purpose of this role is to develop and to administer processes to ensure that all staff internally and within the retailer network are allocated the correct IT access rights.

SKILLS AND EXPERIENCE

Essential:

* Extensive customer facing experience.

* Extensive Knowledge of Active Directory

* Ability to be given a task at a high level, complete appropriate analysis and support solutions put in place with relevant processes and procedures.

* Knowledge and operation of SAP monitoring and analysis tools.

* Learn and support new applications and systems which are critical to the business.

* Ability to interact with business users to gather and understand impact of requirements.

* Ability to create and update procedural documentation, ensuring appropriate to the target audience.

* Self-motivated and a strong team player.

* Excellent time and priority management within a pressured environment to meet deadlines.

* Excellent communicator both verbal and written with good organisational skills.

* Intermediate MS Office.

* Knowledge of Windows 10 operating system.

* Understanding of Access and User Management procedures

Desirable:

* Financial Services knowledge to a comprehensive level.

* Basic SQL knowledge

* ITIL Foundation certified

Interested Candidates should submit CVs in the first instance or contact Sam Caine on 0161 924 1357