2nd Line IT Support Assistant /IT Support / IT Helpdesk Analyst

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Job Title: 2nd Line IT Support Assistant - IT Service Desk

Location: Long Stratton, close to Norwich, NR15

Salary: £30,755 - £34,106 per annum

Job Type: Permanent,

Other key information: Shift pattern, occasional work in satellite offices across Norfolk, driving license required

Become a member of a busy Service Desk, and get the opportunity to be involved in a forward thinking and dynamic IT team. Interested? Then read on...

What you could be part of…

Working at The Council would enable you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Their success comes from them being commercially astute and business-like. Continuous improvement is also vital and their employees challenge themselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

The IT team is responsible for the provision of IT services and support to eight offices across the Norfolk area.

What you'll be doing…

* Diagnosing and resolving technical issues on your own and as part of a team

* Provide support to users via phone, email, remotely, and direct methods

* Assist with troubleshooting and resolving infrastructure issues

* Administration support via Active Directory

* Troubleshoot desktop / Laptop hardware and software issues

You must have…

* The ability to provide excellent customer service and high quality technical support by working on the Council's Service Desk. You must be well organised, self-motivated, punctual, and flexible in your approach to work. You must also be able to prioritise a variable workload and know when to escalate a problem appropriately.

* A good understanding of Microsoft technologies including Office365, Windows 7 and upwards, Exchange, Software deployment, Active Directory, Microsoft Windows Server, Anti-Virus and basic networking is essential.

* Whilst you need solid experience within a support capacity, ultimately culture is just as important. Personality and character are significant factors and combined with a strong aptitude and love of IT, are what it takes to be successful in this role.

What's in it for you…

The Council's package includes employer pension contributions of 15%, performance related pay up to 5%, 23 days holiday increasing to 28 days after 5 years plus bank holidays (pro-rated for part time employees), flexi time, on site café, compassionate leave and sickness entitlement for times of need. As a Platinum Investors in People you will have regular reviews with your line manager and a personal development plan. They also support towards volunteering days in the community and encourage staff to be involved with fun activities to raise money for local and national charities.

If you are interested in this role please click the APPLY button and further information will be sent to your email.

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