IT Service Analyst - Incident Manager - Service Management, 5 months, Essex

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IT Service Analyst - Incident Manager - Service Management required to join a leading Financial Services Organisation for an initial 5 months based in Essex.

The purpose of this role is provide a support to the IT Service Management capability; ultimately providing business assurance and system stability whilst ensuring clear supplier accountability.

The role will be required to support a number of key activities which may include; Supplier Management, Business Management, KPI and Management Information reporting, Incident & Problem management, Continual Service Improvement process as well as Disaster Recovery/Business Continuity management.

The role will also support the Service Managers during regular engagement with the business and suppliers.

The support of these primary and BAU activities will be shared across a team Service Analysts, across both Edinburgh and Witham locations.

Skills:

Delivering excellent customer service

Handling internal and external customer queries

Collaborating with others

Developing relationships with key stakeholders

Challenging and influencing others

Dealing with and resolving conflict

Facilitating groups

Planning and organising

Problem solving and finding solutions

Preparing and delivering key communications

Knowledge:

A basic understanding of ITIL processes and how they are applied within an IT Service management department.

Ability to understand and assess complex technical issues.

Experience:

Proven relationship management skills with the ability to build positive partnerships.

Ability to work at pace, making clear decisions with a structured and organised approach.

Experience of operating in a fast-paced business environment with an emphasis on positive change and adaptive working practices.

General understanding of change and risk management within a complex operational environment

Qualifications:

ITIL Foundation V3 (desirable)

Relevant Industry Qualifications

Please note your CV will not be submitted for this or any other role without your prior approval.

SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.