Network Engineer


Premium Job From Recruitment Genius

Recruiter

Recruitment Genius

Listed on

17th August 2018

Location

Purfleet

Salary/Rate

£22000 - £25000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Working for an award winning and fast growing company this role is to provide IT support (1st, 2nd & 3rd line) to the company and subsidiaries and to take a lead role in managing IT projects.

Working as part of a team of 4 you will be based at their head office in Purfleet although occasional travel to other sites within the UK is possible so you need to hold a full UK driving licence and have your own car - mileage will be paid for this.

Initially, you will be working 09:00 to 17:30 M-F although in time you will join the early rota which means your working day becomes 07:30 to 16:00 for a week at a time. There is also an out-of-hours rota that you will join when you have the knowledge and experience required. Occasionally they need to do work during evenings or at weekends so be aware that this is a requirement although not a common one - currently every couple of months or so although that could change to become more or less frequent as the business continues to grow.

Duties and responsibilities include a wide range of different things, some of which are:

- IT project work; researching, planning, collaboration, implementation, testing and documentation of IT projects

- Installing and configuring computer hardware operating systems and applications

- Monitoring and maintaining computer systems and networks

- Troubleshooting system and network problems and diagnosing faults and working with colleagues and 3rd parties to resolve them

- Providing support, including out of hours support, to a diverse and sometimes challenging workforce who may be anywhere in the world, 24/7

- Setting up new users' accounts and profiles and dealing with password issues

- Prioritising and managing many open cases at one time using a ticketing system making sure that tickets are logged and updated as well as keeping the end users informed at all times.

Technically, they are mostly running Windows 10 with Office365 on the desktop although their servers are a mixture of Windows Server 2008 & Windows Server 2012. They also have a Novell Netware server and some Windows XP clients so experience in either would be an advantage. As well as the servers and computers they have a cloud-based telephone system that they manage, they have a pair of Sophos UTMs in a HA configuration that they manage and they have a fleet of Konica copiers that they manage. You need to be comfortable with being able to switch between a number of hardware and software types on the fly and the capacity to juggle supporting them all with managing your projects - this is a very dynamic environment!

It is essential that as well as technical skills you have soft skills in abundance - managing IT projects is core so you need to not only be able to resolve the technical issues but the to be able to research, plan, test and implement the solution and then document it and present it to users followed by training them where necessary.

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