Service Manager
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Service Manager
A Service Manager is required to work in contract with a major insurance company in Edinburgh.
Role:
- As a Service Manager, the successful candidate will be responsible for the delivery of pre-defined services, managing the Identity and Access management service for the customer as part of a high profile transition project.
- Within your area of responsibility you will manage the team and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet the required standard
- They successful candidate will need to have experience of a Service Manager role and be prepared to manage critical incidents/issues through to a conclusion from day one.
- They will be expected to engage stakeholders within the customer organisation, communicating in a clear and concise manner
Duties / Responsibilities would include the following:
- IT Service Management
o Manage the Identity and Access management service, ensuring key deliverables are achieved
o Identify and manage service improvements, where necessary to improve quality, react to issues or better align services to meet customers' needs.
o Understand the role that the Identity and Access management services perform within the customers' business.
- Change Delivery Management
o Ensure that changes to our services go into life successfully.
- Business Leadership
o Ensure that the team you lead understand the business strategy, customer priorities and their role within both.
- Relationship Management
o Primary interface to one or more stakeholders within the customer organisation, maintaining a positive and constructive relationship with other teams within the organisation
- People Management
o Perform any Line Management responsibilities for all Direct Reports. Ensure that your team, direct and virtual, is appropriately motivated and engaged
o Support the communications strategy in support of the organisation
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LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.