Service Desk Agent

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Service Desk Agent, Service Desk Analyst, Service Desk Support, IT Desk Support , IT Analyst , 1st line Desk Support, 1st Line Analyst , 1st line support , Help Desk Analyst, Help Desk Support

Service Desk Agent/Cambridgeshire/permanent/£21.000 - £25,000

Are you looking for your next career move, a chance to become part of an established and sustained company, or just simply looking for a change, then this is a chance not to be missed!

Spring Technology are currently recruiting on behalf of one of our leading ICT Services Clients who are seeking a individual to join their growing Service Desk as Service Desk Agent based in Cambridgeshire.

This vital customer facing role represents an opportunity for a graduate to grow in the team of expert service analysts, working closely with the experienced web developer team.

The Service Desk Agent will:

*Follow and understand industry best practise support methodologies

*Take ownership of requests following them to resolution

*Proactive when dealing with customer issues

*Help maintain knowledge articles and other internal documentation

*Meet SLA's whilst adopting ITIL processes

*Attend customer meetings

*Communicate effectively with colleagues inside and outside of the support team

*Work with colleagues to ensure excellent customer experience, peer reviews

*Triage and resolve requests following the ITIL process

The relevant candidate will be:

*Educated to degree standard or an equivalent discipline or have the appropriate industry experience

*Technically minded and customer focused

*Problem solver

*Ability to work as a team and independently

*Maintain a calm, analytical disposition

*Willing to take on new skills and improve knowledge of all relevant areas

*Have practical experience in a support environment

*Continue with training in ITIL processes, techniques and best practice

*Focussed on task completion

If this role sounds of interest to yourself and you are suited to this role please send your CV to [email protected]

All candidates will be spoken to regarding this role prior to submission of the CV

Service Desk Agent, Service Desk Analyst, Service Desk Support, IT Desk Support , IT Analyst , 1st line Desk Support, 1st Line Analyst , 1st line support , Help Desk Analyst, Help Desk Support

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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