Hotel Software Customer Support Agent - Calling Users of Hotel Software


Premium Job From Recruitment Revolution

Recruiter

Recruitment Revolution

Listed on

8th August 2018

Location

Bristol

Salary/Rate

£22000 - £24000

Salary Notes

+ Benefits

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Hotel Software Customer Support Agent (Would Suit Hotel Staff Looking for a Career Change)

Bristol BS16

£22,000 - £24,000 + Private healthcare after 12 months, Nuffield Health gym membership contribution, Holiday: 25 days plus bank holidays per year

++ Do you have customer experience of supporting users with a software suite preferably "Hotel Executive" by Avon Data Systems? Perhaps you already work with hotel property management software in a Receptionist / Front of House / Manager capacity and want to use your skills in a new field? We are not looking for techies as full training will be provided ++

Who we are:

We provide technology solutions to the hospitality industry. We are a Bristol-based software company that has specialised in Property Management and Point-of-Sale systems for 30 years.

We currently have openings for two Customer Support Agents with a hotel background to join our team. If you love the hotel industry but not the hours that go with it, this could be an excellent opportunity to embark upon a new career. Ideal candidates would come from a front of house manager, revenue manager or assistant manager position.

Your core duties will be:

+ Taking first line support - logging tickets, assisting the customer where possible

+ Channel management integrations

+ Build of booking engines

+ Hotel Executive PMS software configuration

+ Banquet EPOS configuration

+ Online training

+ Participation in the out of hours support rota from home

You should display the following skills and characteristics:

+ Experience with using the Hotel Executive PMS by Avon Data Systems or other PMS

+ Experience with a channel manager preferably Staah and / or SiteMinder

+ Excellent verbal and written communication skills

+ A positive and vibrant outlook

+ Friendly and approachable manner

+ Good team player

You may have worked in the following capacities:

Hotel Receptionist, Front of House Manager, Hotel Revenue Manager, Software Support, Customer Support, Service Desk, Help Desk Support, Customer Support Advisor, Customer Success Advisor, Hotel Software Support Advisor.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

You may have worked in the following capacities:

Hotel Receptionist, Front of House Manager, Hotel Revenue Manager, Software Support, Customer Support, Service Desk, Help Desk Support, Customer Support Advisor, Customer Success Advisor, Hotel Software Support Advisor

Interested? Just Apply Below...

...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: