Project Manager / Service Manager ITIL


Premium Job From Client Server

Recruiter

Client Server

Listed on

3rd August 2018

Location

Kent

Salary/Rate

£50000 - £60000

Type

Permanent

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Project Manager / Service Manager (ITIL Digital). An exciting opportunity has arisen to join a hugely successful software house that are behind the broadcasting of Formula 1. As the first Project Manager / Service Manager within the company, this will be an excellent chance for you to utilise your skills and previous experiences and eventually grow a dedicated team around you.

As a Project Manager / Service Manager your main duties will cover service management, vendor management and internal relationship management. Some of your key responsibilities will involve; setting up service management capability with process and systems, managing and developing client relationships, overseeing all critical escalations and incident reporting, establishing and managing the relationship with all vendors, monitoring the performance levels for each supplier and identifying business improvement opportunities.

Additionally this role will involve working alongside marketers, clients, support and technical teams to manage the operations during race weekends (7 - 11 weekends per year) through proactive monitoring, triage and fault resolution. You will also be required to occasionally travel internationally to meet vendors and maintain relationships.

Based in Kent, you will be joining a friendly and informal team with a relaxed dress code and an onsite canteen. Parking is available with the office being driveable from Sevenoaks, Bromley, Biggin Hill and Croydon.

Requirements:

*ITIL certified

*Experience monitoring, triaging and resolving technical issues

*Strong communication skills and able to build complex vendor relationships

*Experience managing and working with multiple vendors

*Experience with instant management and troubleshooting

*Must hold a valid driving licence

*Happy to travel internationally

*Able to work 7 - 11 weekends per year (can get back two days in lieu during the week)

*Desirable: Knowledge of digital video and TV production

As a Project Manager / Service Manager you can expect to earn a competitive salary (up to £60k) plus benefits.

Apply today or call 01372 476 565 to have a confidential discussion about this Project Manager / Service Manager role.

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