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1st Line Support Engineer
Premium Job From Galliard Homes Limited
Recruiter: Galliard Homes Limited
Listed on: 2nd August
Location: Loughton, Essex
Salary/Rate: £20,000 - £25,000
Type: Permanent
Start Date: ASAP
Reference: TJ354518
Contact Name: Galliard Homes
1st Line Support Engineer

Who are we

Founded in 1992 and with over 700 staff, Galliard is a property development, hospitality and management group overseeing mixed-use, residential, hotel and commercial projects across London and southern England with a £1.1 billion portfolio of over 5,900 homes, hotels, retail premises and commercial properties.

With an impressive portfolio of award winning developments, we are proud to be considered as London's leading property developers.

The Position

Due to growth we are looking for a 1st Line Support Engineer to come and join our busy IT department. Based at our head office in Loughton, this is a fantastic opportunity for somebody looking to kick start a career in the IT industry. Working within a team of six, you will be responsible for logging calls and working alongside the IT team in solving IT related issues and supporting on various projects.

Duties include;

- Log all calls in the service desk software and maintain the priority levels
- Escalate issues to 2nd line and 3rd line support engineers when required
- Patching network cables for computers, printers and phones
- Creating user accounts and managing mailbox and phone system administration
- Maintaining server security and escalating issues as appropriate
- Liaising with 3rd party suppliers
- Working pro-actively to trouble shoot problems before they arise
- Provide application support to programs such as MS office, sage and other installed and published application
- Answering helpdesk calls and resolving any issues where possible
- Creating purchase order requisitions for IT hardware and software
- Trouble shooting and resolving simple network issues alone or with supervision
- Provide support for users during desk and office moves

The Person

It is important that the successful candidate has good experience and understanding of;

- Windows Server 2008/2012
- Citrix XenApp
- Xen Desktop
- Exchange 2010/2013 administration
- VMware
- vSphere
- Networking
- IP phone system
- Excellent customer service skills

Benefits

- 24 days holiday
- Private healthcare
- Private Pension
- Competitive salary

To apply please click the APPLY button.


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