Digital Delivery Manager

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Digital Delivery Manager

We are actively looking to secure a Digital Delivery Manager to join Experis as one of our expert consultants, delivering services to our clients.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Purpose of the Role

The Digital Delivery Manager owns & manages a range of digital projects from multiple small/medium scale digital projects across the business to a smaller number of large scale digital projects. Working with virtual teams & stakeholders to deliver projects on time, to budget and quality. Liaising across teams to ensure prioritisation, alignment and interlock where required. Ensuring effective, timely & clear communication of plans across internal teams and our key stakeholders across digital, the channels, product and proposition teams.

You'll work collaboratively with the wider digital team and with people across the business, establishing best practice standards for digital delivery within the B&PS organisation while driving efficiencies in the way we deliver digital demand to ensure projects are delivered to a high standard.

Reporting to the Head of Digital Production, the role holder is accountable for defining and managing the quality, accuracy, and end to end delivery of digital projects aligned to our strategic plan across the extensive & growing Business digital estate.

The ideal candidate for this position has a wealth of experience of digital and online delivery, has a strong understanding of customer experience, and is not afraid to challenge the status quo on behalf of our customers in driving world class delivery of digital projects. Experience of 'Agile' delivery methodologies is a must.

You'll also need to be able to translate commercial and customer needs into digital capabilities to deliver on our plans, and some technical knowledge to help us stay on top of digital trends and technology would be beneficial.

Key Accountabilities

* Working with a range of Stakeholders and Product Owners to define project requirements

* Create and own internal & external communication of progress

* Deliver projects on time, to budget & quality every time

* Track and communicate project progress to the business

* Leading virtual teams from multiple functions

* Work closely with other functional project managers to ensure effective resource management across projects

* Facilitate open communications and conflict resolution

* Liaise with the key project leads to ensure the plan is robust, track milestones & highlight risks, communicating as required

* Drive and coordinate alignment & prioritisation across all activities on the plan and identify dependencies, resource and capacity implications

* Support the need for continuous process improvement by supporting the review & evolution of the end to end process of delivery

* Liaise with the PMO teams required with regular formal updates tracking key digital milestones

* Lead, create, present including any pre-read materials for regular steering groups on the status of the plan

* Set up & manage communication of project plans to both internal teams & wider stakeholder

* Ensure interlock across various different project to ensure any conflicts are managed accordingly.

Skills & Experience

* Has delivered and managed large scale digital projects (ideally mobile first responsive) for large organisations or brands, ranging from web builds to feature and functionality enhancements across self-service and capability.

* An awareness of and experience in various delivery methodologies (including Waterfall), and able to adapt approach where it would be effective to do so.

* Leading others; sets clear objectives, recognised as a positive role model, adapts project leadership to suit individual needs, encourages the active involvement of others in tasks, meetings and problem solving

* Customer focused; understands the needs of internal and external customers, responds promptly and ensures the customer is at the forefront of their thinking

* Working with others; builds effective relationships with peers outside own team, understands the impact of their own behaviour on others and modifies accordingly, not afraid to tackle conflict or confront others when problems occur

* Communicating; balances talking and listening in meetings, communicates simply and clearly, confidently challenges, negotiates and influences other decision makers, shares ideas and information with others

* Problem solving and decision making; actively seeks and is open minded to ideas, makes decision based on factual information and evidence, resolves issues promptly but also allows others to provide solutions

* Planning and delivering; understands and can describe how they or their team contributes to the functional strategy and plan, works hard to achieve or exceed targets and objectives set for self and team, allocates resources effectively completing priorities, maintains focus, energy and effort when under pressure

* Driving change; identifies and actions on changes which could be made to improve results, actively supports others in dealing with change and reacts positively and quickly to changes

* Commercial Awareness; understand the impact that they or their team have on sales, costs, profit, identifies commercial opportunities to improve or enhance commercial results, stays abreast of competitor activity and industry knowledge

Interested candidates should submit their CV in the first instance. For more information, please contact Gemma Grayson via