System Analyst

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Looking for something unique? So are we. Here at Harvey Nichols we are daring to be different at every step and that’s exactly what we are looking for in our future talent. At Harvey Nichols you will be challenged in a supportive and friendly environment whilst inspired to be nothing but the best you can be.

We are seeking an exceptional System Analyst to join our IT team. As a System Analyst you will work closely with Retail and Hospitality Lead to develop, deliver and the provide operational support of the CRM and loyalty applications within Harvey Nichols. The role involves driving and continually improving business processes, operating, monitoring and supporting of third party and Harvey Nichols developed systems.

What you will be doing

Responsible for the management, delivery, support and overall ownership of the CRM and loyalty applications within the Retail and Hospitality at Harvey Nichols

Working with the Application Analysts, Business Analysts, Development Analysts and the rest of the IT team to ensure the workload is properly defined, scoped, costed and scheduled and that resources are utilised efficiently;

Provide 2nd & 3rd line support for IT owned systems and applications.

Incident response, providing accurate and timely updates to support tickets, managing issues and problems to resolution.

Confidently administer day-to-day business issues with third party suppliers

Implement and maintain effective Stakeholder Management, influencing and guiding key stakeholders whilst ensuring that senior management is engaged to enable successful delivery;

Accountable for ensuring all company system documentation standards are being adhered to by both the internal teams and external partners for systems in the Retail and Hospitality competency;

Responsible for ensuring consistent and common processes are in place, and helping to establish a culture of continuous improvement within the business.

Skills and experience you need

You have experience of working in an Agile development environment

You have experience of working on Retail and Hospitality systems (CRM, Loyalty, POS and Payments)

You have knowldege of ENACTOR or Retail J (beneficial)

You have knowledge of systems and data (Windows, SQL, XML, HTML, Java)

You have knowledge and experience of delivering online-related projects in a fast-moving Multichannel Retail environment

About you

You have a natural relationship builder

You have the ability to do multitask while being master of your workload and commitments

You have an excellent organisational and communication skills

You have a strong stakeholder management skills

You have a can-do attitude

About us

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. The ultimate fashion experience, exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs - from every day to extraordinary. We are fearlessly stylish and encourage our customers and team members to be the same

All your hard work, rewarded

Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including:

A unique Learning and Development programme to support your career with us

Very generous staff discount plus annual clothing allowance

Vouchers or schemes that fit your world from childcare to bike to work

Charity day to support your good cause

Seasonal staff parties and team days

Study support for those who want to expand their qualifications

Where do I sign?

If you are already thinking of what you will wear on your first day then click to apply

The process from here is simple;

One of our specialist recruiters will review your application and if suitable ask you a couple of questions.

If our expectations match you will be invited to meet the Hiring Manager for an informal, competency based interview.

Throughout the process you will have access to the recruiter who is on hand to answer any questions you may have.

We look forward to speaking with you.