2nd/3rd line Support Engineer

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2nd/3rd Line Support Engineer - Bellshill - Initial 2 month contract

2nd/3rd Line Support Engineer required to join a reputable ICT support and teaching company in Bellshill on an initial 2 month contract with the view to extend.

Essential Skills:

* 2nd/3rd Line support for MS Server 2008/2012, Windows 7/8/10 Operating Systems, MS Office 365 and Google ecosystem, Active Directory, Group Policies, DNS, DHCP & wins.

* 1st line support of network infrastructure, VMware, Citrix, Apple, Google and archiving solutions.

* Strong multitasking and problem solving abilities.

* Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods.

* Strong planning, organising and prioritising abilities.

* Customer focused.

* Flexible to cope with change, be proactive and adapt quicklyto a developing type of service delivery.

Soft Skills:

* Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods.

* Strong planning, organising and prioritising abilities.

Desirable Skills:

* Understanding and practice of ITIL functions and processes. Experience of working within the education sector.

Responsibilities:

* Management of single and multi-server networks installed at various customer sites throughout the UK.

* Respond to incidents logged by the customer by phone, email or online.

* Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the service level agreement. This may include the organisation's and 3rd party computers, servers, peripherals and Cloud based applications.

* Ensure that all systems, change request forms, service call, etc., used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes.

* Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met.

* Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.

If this role is of interest to you please submit your CV in the first instance.