IT Technical Manager (IT Support) - Home Based | c£45 + Bens
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IT Technical Manager (IT Support) - Home Based | c£45 + Bens
Circa £45,000 + Company Car, Working From Home & 24 days holiday plus bank holidays
Bournemouth, Bristol, Exeter, Taunton, Basingstoke
++ Working from home this is a flexible and fantastic opportunity for a hands-on IT Technical Manager to put their skills to great use and join a very forward-thinking team of 16 ++
You will have ideally held a previous management/supervisory role but with a strong technical background and active hands on approach. This would also suit a very senior technical engineer looking for their first move into a Technical Management role.
The IT Technical Manager Role:
As Technical Manager, you will be providing direct technical support to a select few premium clients but also provide points of escalation to the technical department. You will also be designing technical solutions, oversee and plan projects along with working on new and innovative solutions which can be added to our portfolio of products and services.
Your main responsibilities will include:
+ Providing support for premium clients
+ Taking the lead on technical decisions and being the last point of escalation
+ Oversee server installations and migrations
+ Project manage large installs/server builds
+ Provide consultative advice on products and solutions
+ Guide, support and help develop other technical colleagues
What IT skills are we looking for?
+ Previous experience supporting small to medium size businesses
+ Proficient within Windows server 2008 to 2016 environments
+ Hyper-V / VM Ware
+ SAN’s & Clusters
+ SQL
+ MS Exchange 2007 to 2016
+ Linux (ideally)
+ Terminal Service/Remote Desktop Services
+ LAN/TCPIP/DHCP/DNS/Firewalls/VPN`s/WIFI
+ Windows 7 to 10 & MS Office
+ Office 365 / AWS / Azure
+ Microsoft MSSA, MCSE,MCITP,MCP
+ VoIP Systems
What you’ll need:
You must be a highly customer service focused individual with a desire to exceed expectations. You will be a thriving team player with a genuine interest in IT and some experience working within a small business support team is essential. The working environment can be incredibly fast paced, so the perfect candidate will be able to keep a level head when under high amounts of pressure. You will also take responsibility and ownership of technical issues and escalations seeing them through to completion to ensure client satisfaction is maximised.
The Company:
We are a thriving MSP / IT support company and as a result of our ongoing growth and commitment to our people we have won "Best to Work" in 2016 and were runners up in 2017.
We work with hundreds of business ranging from a couple of machines to many hundreds. Our success is dependent on providing a fantastic customer experience and demonstrating the ability for continual improvements.
Interested? Just Apply Below...
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.