3rd Line Support Analyst - Leeds

This job has now expired please search on the home page to find live IT Jobs.

About our role: Following a promotion of a previous incumbent, we are looking to recruit an experienced support analyst with development skills to assist users and customers. The primary area you will be supporting is our suite of internal applications used by other employees of the business in order to help deliver our services to customers.

In addition to the internal applications and websites we have a number of external websites and data feeds that our customers and partners use.

Your focus: reporting to the Business Systems Support Team Leader, you will be responsible for

          Ensuring tickets are dealt with in a timely manner and within SLA requirements.

          Working with development and 3rd party vendors to pass over defects and reproducible issue replication steps.

          Liaise with key stakeholders include business users, testing and development teams.

Bring your experience:

          Problem solving - supporting in-house/bespoke applications

          Strong knowledge of Microsoft SQL

          Source control experience

          Able to work with key project stakeholders in order to understand business requirements.

Your Learning & Development with QA, how can we support you? Naturally you will have a comprehensive Induction Programme organised and you will be introduced to various internal teams and stakeholders. You will attend our well received Company Orientation Programme and of course complete our mandatory e-learning training. Being a training and education provider, your continuous Learning and Development is of huge importance to us and as an individual contributor, we can agree a suitable Pathway to achieve your goals and aspirations.

More about the Team you will be working with: Working within a small team of four and an overall IT Team size of approx. 40 employees where we all work, support and learn from each other in order to provide our Client with a dedicated, exceptional level of service we are extremely proud to be part of.

Our Company: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- QA Learning, QA Apprenticeships, QA Consulting and QA Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.

Our benefits and values:

-Learning is not just a service we provide, it’s a way of life at QA, so everyone is eligible for 3 Training Days every year, to focus on subjects they’re interested in.

-We offer 2 paid Charity Days each year to support your chosen charity in whatever way you choose AND if you get involved in charity fundraising, QA will also double any sponsorship money raised, up to £250.

-Recharge your batteries and enjoy some down time, so we provide a fairly generous 25 days’ holiday per annum (rising to 28 days after 5 years) - with the option to buy more if you wish.

-It’s important, too, to plan for the future and our later years, so we offer a defined contribution pension plan and will match your contributions up to a maximum of 3% of your basic salary.

-Giving peace of mind we provide by Life Assurance (4x your basic salary) and Permanent Health Insurance (after a qualifying period) in the event that ill health, or worse, disrupts our plans.

-And finally, a few fringe benefits to assist with travel and lifestyle choices: Season ticket loan, Discounted gym membership, Cycle to work scheme

Salary range:

In return we offer an excellent remuneration package with company benefits and development opportunities to enable you to reach your full potential.

How to apply and who to contact:

Using the APPLY button, please submit your details and we will be back in touch shortly.