Service Transition Manager / Luton / Contract


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

20th July 2018

Location

Luton

Salary/Rate

£400 - £450

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Service Transition Manager / Service / Transition / Exchange / AD / Office365 / Contact / 6 months

Service Transition Manager

Contract: 6 months+

Location: Luton

My client are currently recruiting for a Contract Service Transition Manager to join a programme that is responsible for rolling out service upgrades to Exchange, AD and Office365 applications and migrating users to the upgraded platforms.

Role

As a contract Service Transition Manager you will be working directly with project teams, ensuring that services are defined, documented and rolled out in line with the agreed transition strategy, and the clients service documentation standards.

The Service Transition Manager will be a key resource in coordinating and leading the service readiness activities, including providing hands-on delivery of relevant service documentation, agreeing and meeting operational acceptance criteria, and transitioning the support into live in line with the overall programme deliverables.

You will work with project managers, product owners, solution architects, business analysts and service managers, and you will be accountable for managing service requirements as well as to ensure all service management activities have been completed to ensure a smooth implementation into the live service.

Skills and Experience

(Essential)

*+5 years Service Transition experience managing the transition of medium to large scale service implementations, including user migrations.

*Experience in transitioning large scale projects covering multiple internal and external teams and vendors, from development into support.

*Experience in designing and documenting end-to-end service and support models.

*ITIL v3 certified. (Intermediate level).

*Very strong ITIL Service Transition process knowledge and experience.

*Strong interpersonal skills, ability to negotiate and influence wide range of stakeholders.

*Hands on experience of delivering service support models, knowledge transfer, and working directly with change management.

(Highly Desirable)

*Hands-on experience with Exchange and AD migrations, Office 365 migrations or implementations for large numbers of diverse users.

*Experience within a multi-vendor team structure.

If this sounds of interest then please don't hesitate to send an up to date CV for immediate consideration

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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