Technical Specialist

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Technical Specialist

North Dublin / Dublin

6 Month Contract

Neg. Rate

A technical specialist is required in assisting with a number of Desktop Technology upgrade projects.

- Windows 7 to Windows 10

- Office 2010 to Office 2016

- Hardware refresh - replacement of old Desktop and Laptop hardware

Assist with technical analysis to assess impact of upgrading software and hardware.

Assist with the design (and documentation of same) for the above projects.

Create laptop/PC builds as part of the design process for the above.

A technical 'all-rounder'.

Windows desktop technologies - Windows 7 or greater

Microsoft Office - good understanding of technical features, implementation methods, settings (Group Policy, and how it's used to control the Office environment).

Experience

Microsoft office upgrades - planning, assessment - spotting potential issues before they happen. Knowledge of potential issues to be expected during such upgrades - eg: dealing with impact of old file versions, Office add-ins, Macros, VBA code etc.

Desktop rollouts (Microsoft Windows). Experience with the build process and logistics involved in a country-wide rollout. Impact assessment of rolling out new technology - what may 'break' and how should you prepare for it.

Background in support of Desktop technologies - PCs, Laptops, Applications.

Behavioural traits

Hands-on, delivery-focused, analytical.

Ability to focus on the bigger picture and not get bogged down in day-to-day issues.

Ability to work independently - make decisions, suggest improvements - don't wait to be given a set of tasks.

Key Performance Indicators

* Feedback from Customers, Service Delivery Management, Project Manager etc.

* Technical Assessments.

* Proven track record of problem resolutions.

* Evidence of sharing and re-use of knowledge

* Successful production of documentation.

* Successful management and implementation of changes.

* Improvement/enhancements to service delivery.

* Meets and improves service level requirements.

* Successful management of escalations in a timely manner.

* Meets project deadlines and costs within own area of responsibility.

* Errors with workarounds or fixes provided in a timely manner.

* Up to date personal learning plan

PLEASE NOTE: Candidates must have full working rights in Ireland i.e. a current Stamp 4 Visa or an EU Passport to be eligible to work in Ireland to be considered for the role.

For more information or to apply to the role contact Shane on 01 6455250 or email