TSNE Network Specialist

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Network Specialist - Birmingham - 3-4 Month Contract

My client, a large technology and outsourcing organisation are looking for a number of Network Specialists to join them in Birmingham on a contract basis until the end of November 2018. The client are going to be interviewing later this week and can offer a competitive daily rate.

Role Background:

* The successful candidate will be self-sufficient and have recognised specialist skills in supporting multiple products for multiple customers in order to maintain the availability and security of the Network Infrastructure.

* The successful candidate will also deliver medium complexity work packages as part of customer implementation projects and has the ability to understand complex situations and activities, also being able to communicate basic technical information to non-technical people.

Required Skills/Further Information:

* Works within a team as an established network specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users

* Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.

* Recognises opportunities to improve performance against Service Level. Acts as a point of escalation to resolve service delivery issues. Monitors performance through statistical reporting and analysis.

* Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.

* Establishes working relationships with customer's organisation to deliver and enhance the service.

* Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyses, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.

* Trains and coaches members of the team to provide knowledge, assistance and advice. Works in a problem solving team to resolve service issues. May stand in for the team leader.

* Understands the requirements of the customer's business, the scope of the contract and knows how issues affects the delivery of service. Recognises and reports opportunities to team manager and other relevant parties for additional business.

* Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service.