Linux & Voice Engineer

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Are you looking to work at a global leader while developing your skills in a fast paced and friendly environment? Do you enjoy working with Linux technology? How about VOIP? We are looking for someone who is highly skilled in both Voice and Linux to sit in the Infrastructure team and help drive change.

Reporting to the group infrastructure manager you'll be responsible for designing, implementing and maintaining a global telephony/UC Strategy along with problem analyse and

What will you be responsible for?

* Ensure high availability of all aspects of telephony/UC and associated Linux distributions along with the installation and management of systems

* Design and delivery of new; and upgrade of existing telephony/UC solutions to meet business requirements.

* Day-to-Day management of: Antivirus, Patch Management, Backup, Pro-active Network & Server Monitoring, Performance logging of all telephony/UC related solutions.

* Provide 3rd line telephony support to the IT Helpdesk teams located around the local and remote facilities.

* Provide assistance/resource to Group IT Infrastructure manager during projects/deployments.

* Implement emergency changes to recover services in the absence of the Group IT Infrastructure Manager.

* Offer assistance and resource to the Group IT Infrastructure manager during projects and deployments.

Skills, Knowledge and Abilities

* Highly proficient in both spoken and written English.

* Educated to degree level or equivalent knowledge and abilities.

* Ability to work independently or collaboratively.

* Excellent problem solving and analytical skills.

* Proven ability to adapt to a changing working environment with a flexible approach to working.

* A high standard of interpersonal and communication skills, and the ability to handle confidential information.

* Demonstrable competency to manage relationships with customers and suppliers and a strong customer service focus.

* Excellent broad understanding of IT concepts, technologies and trends.

* Relevant industry qualifications or equivalent experience of all aspects of SIP/VoIP, Asterisk, FreePBX, ISDN, Networking, DHCP, DNS, Firewalls, Traffic shaping, TCP acceleration.

* Experience integrating Skype for Business with Asterix/FreePBX/similar.

* Experience installing/configuring; Voicemail, IVR, Call Centre & Telesales, CRM interfacing, recording, reporting & billing, faxing, soft client etc

* Relevant industry qualifications or equivalent experience in numerous Linux Operating Systems such as Redhat, Debian or Ubuntu.

* Relevant experience in configuring and methods of provisioning various major SIP phone vendors.

* A relevant industry qualification or equivalent experience in VMware virtualisation.

* Relevant experience to show an understanding of security context to all aspects of the IT infrastructure including SIP security, firewalls, antivirus and other security appliances.

* Relevant experience in designing and implementing an enterprise backup and recovery strategy.

* Relevant experience in managing onsite hardware support and maintenance contracts for the IT infrastructure.