1st/2nd IT Line Support Engineer
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1st/2nd IT Line Support Engineer - Uxbridge - Contract - £100-150 per day
Summary of Role:
* Resolve requests for technical assistance directed at the Technical Support IT Helpdesk, while delivering excellent customer service to users.
* To take an active role in the ongoing design & maintenance of the UK IT infrastructure.
Responsibilities:
* Have high competence in all areas of IT Support.
* Deliver excellent customer service to all those who contact the IT Helpdesk.
* Apply Company standard operating procedures and information security policy standards to resolve calls to the IT Helpdesk.
* Inform the Technical Support Manager of serious, service affecting incidents or where third party organisations are failing to meet their SLAs.
* Perform daily / weekly monitoring of key systems, taking appropriate action when required.
* Assist in the review/update of IT Helpdesk procedures and documentation.
* To Take an active role in IT Administration and Asset Management.
* Other 'ad-hoc' activities as required by the Technical Support Manager.
Qualifications and Skills:
* Strong competence in, Active Directory, Windows 7 and Windows 10.
* Strong competence in Windows server environments. (2008, 2012).
* Strong competence of managing a Microsoft networked environment.
* Demonstratable competence in Cloud Services ( Office 365).
* Previous exposure to delivering customer service from a busy IT helpdesk.
* Previous exposure to Windows 7 & Windows 10 builds.
* Logical and thorough approach to problem solving.
* Excellent communications skills.
Relationships with People & Person Profile:
* Support to colleagues.
* Service provider to all users of IT
* Escalates calls to 3rd party organisations.
* Able to demonstrate excellent internal and external customer service to all levels of the business.
* Flexible approach to working
* Demonstrates ability to work in an organised manner
* Good sense of humour
* Excellent team orientation.
Please apply for role or contact me directly to discuss further
