Incident and Problem Manager - ServiceNow

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Incident Management Manager - Los Angeles, CA

A large national financial services company based in Los Angeles, CA is looking to fill a role for an Incident Management Manager. Recognized as a top company to work for in multiple media outlets, they are certainly a growing and exciting workplace. With a great workplace comes great expectations and you will be delivering methodologies and processes that support world class standards for Technology Services. You will also look to identify and manage targeted areas for improvement throughout the technology environment of the business.

Responsibilities

* Incident recovery and remediation development through formulation, implementation, and innovation of technology solutions in the business.

* Oversight of technical support teams to prevent or mitigate impact to clients and colleagues.

* Control of multiple teams during major incidents and the provision of a full end-to-end solution management system.

* Maintaining positive business relations with key stakeholders in key incident management partners from across the organization.

* Exploring opportunities to maximize serve to achieve efficiency and ROI from company resources.

Requirements

* Bachelor's or master's degree in computer science, information systems, business administration or related field, or equivalent work experience

* Extensive experience in IT or business.

* Extensive experience in management roles.

* Extensive experience in leadership and managing large teams working together to influence senior-level management and key stakeholders.

Skills

* ITIL Practitioner, ITIL Service Manager, or ITIL v3 certification highly desirable.

* Strong knowledge of delivery manager and IT service principles with proven track record of delivering results and introducing key ITIL project management strategies to programs.

* Ability to handle sudden changes, anticipate opportunities and take actions to improve experience.

* Ability to translate business needs in requirements with strong leadership and executing responsibly in areas of need.

This is a strong position, surely to go fast in a great workplace environment. Apply now to give yourself the chance at a great career opportunity. Email [email protected].