Accountancy Software Support Consultant


Premium Job From Three People

Recruiter

Three People

Listed on

10th July 2018

Location

Bristol

Salary/Rate

£35000 - £45000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Accountancy Software Support Consultant Bristol £35,000 to £45,000 p.a. depending on experience

Helpdesk / Support / Customer Service role for leading accounting software solutions provider

The Role

We are looking for an ERP / Customer Support / Accountancy Software Consultant with good business understanding to provide helpdesk support to customers and business partners. You will provide after-sales, post-implementation support for the company's software accounting package, helping clients to get the best from their new product installation. Responsibilities include:

* Providing quality support to customers and partners via cloud-based support desk

* Managing support tickets from inception to resolution including 3rd line support follow-up

* Supporting customers to make the best use of the product for automating business processes

* Training and consultancy on site or remotely to customers after they have gone live

* Testing of new releases, maintaining product documentation in line with new releases

* Supporting other members of the team in detailed use of the product

* Customer focused input into marketing collateral and marketing campaigns

The Company

Our European, Bristol based, client is a market-leading cloud based accounting solution provider and has been building up a customer base in the UK since 2011 with its easy to configure and use accountancy software package. Their finance, project and business information system is totally web-based offering users immediate access to current information including financials and accounting, banking and cash management, invoicing, project, purchasing and customer and supplier activity.

The Person

You will ideally be a part / fully qualified accountant (ACCA, ICAEW or CIMA) with experience of implementing / using / supporting ERP systems such as Unit4 / Agresso / Microsoft / SAP / Sage 200 / Netsuite / Oracle / Deltek / Maconomy etc. either with a software supplier or from the customer side. Practical experience in areas such as financial accounting, IT helpdesk support, project management, 2nd or 3rd line IT technical skills and understanding would be ideal.

If you wish to be considered for the role of Accountancy Software Support Consultant, please forward your CV quoting reference 282903CF.

WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK

Applications are invited with experience in: accountant customer services support IT helpdesk jobs Bristol jobs accountancy accountant jobs erp mrp CIMA ACA ICAEW accountancy software jobs bristol

ThreePeople advertises vacancies on behalf of clients. If your CV matches our clients requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.

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