SEO Service Demand Manager

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What are we looking for?

Our client are looking for an experienced Service Demand (Resourcing) Manager to actively manage and provide operational support on the scheduling of the Project & Support / BAU / and Change priorities teams.

You'll be liaising with Project Managers and Team Leaders to understand the work demands assigned to their teams; managing team and individual workflows, prioritising what needs to be done in what order; resolving resource conflicts and blockers; attending regular change log meetings; and running morning stand-up meetings to discuss workload and requirements.

Skills, Experience and Qualifications:

Essential:

* Good analytical and communication skills.

* Ability to work as part of a team and to liaise with stakeholders.

* Ability to decompose large problems into smaller ones, devising solutions to resolve them, and then joining these small solutions together to solve the original large problems.

* Ability to coordinate different activities with diverse business units.

* Experience of working with risks and issues register,

* Project tool and project experience to manage conflicting demands.

* Agile qualification and experience in working in an Agile environment

* Good analytical and communication skills;

* Experience working with Service Management toolsets (preferably ServiceNow and Remedy).

* Working knowledge of Microsoft Office suite of products, particularly MS Excel and MS Project

* Demonstrable experience of prioritising workload against teams.

Desirable:

* Experience working within technical teams.

* Experience working in an IT Service Management role

* Line Management experience

* Experience of working with budgets and commercial contracts

* ITIL foundation v3

It is essential that you currently hold or are able to achieve and maintain SC clearance.

If you feel this opportunity is a match with your experience, career prospects or want to find out more information then please contact Georgina at Experis.