IT Services Delivery Manager / Technical Support Team Manager


Premium Job From BluetownOnline Ltd

Recruiter

BluetownOnline Ltd

Listed on

2nd July 2018

Location

Nottingham

Salary/Rate

£25000 - £45000

Type

Permanent

Start Date

ASAP

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Job Title: Professional Services Delivery Manager

Location: Nottingham

Salary: Competitive depending on experience

Job Type: Full Time, Permanent

The Company is dedicated to investigating IT Security solutions for NHS organisations, proposing solutions to best fit their requirements, implementing these solutions and providing support thereafter.

The Company provides solutions that best match the particular NHS client's needs of providing optimum performance in the most cost-effective way. They do this in a pragmatic manner, keeping an open agenda for future growth. It is imperative that all IT Security solutions work together, so ensuring the interoperability of proposed and existing IT Security solutions, within an NHS organisation, is part of what the Company does as standard.

For 25 years, they've been committed to providing the highest quality service, delivered responsively and cost-effectively by well informed and skilled professionals who take pride in what they do. They can be seen to be different by seeking to offer and add service at every opportunity, ensuring best value for the client's organisation.

The Role:

This role will mainly be office-based time in Nottingham but with occasional visits to customer sites for support purposes.

The post requires management of the helpdesk and support for all customer problems and enquiries, building excellent customer relationships on behalf of the company through product expertise and a professional attitude to the customer's business needs. You will demonstrate a desire to exceed customer expectations and deliver high quality service.

Key Responsibilities:

* Manage and maintain high performing service support functions including the IT Helpdesk and Professional Services Consultants.

* Scheduling and oversight of both remote and customer site installation of various solutions to locations throughout the UK.

* Support of various solutions to customers throughout the UK.

* Analysis and resolution of technical problems - achieved by whatever method is appropriate i.e. talking customers through problems, remote sessions, diagnose and fix problems, liaise with third party support people to enable the problem to be resolved.

The Candidate:

The ideal candidate will have a mix of technical and managerial skills minimum of two years of providing client-facing support working on site at customer premises. You will likely have experience with some of the following:

* Configuration of operating systems W10/W8/W7

* Configuration and optimisation of TCP/IP Networks

* Configuration and optimisation of Internet Firewall

* Configuration and optimisation of CISCO PIX/VPN/IPS/ASA

* VPN solutions

* Sophos Product Suite

* McAfee EPO/Endpoint AV

* McAfee/Safeboot Encryption

* Lansweeper

* Imprivata OneSign

General Information and Conditions of Service

* 25 Days holiday per year plus public holidays

* The company operates a pension scheme to conform with legislation.

* A company group private medical agreement is in operation and you will be eligible to join on completion of the probationary period.

* Organisational arrangements are not rigid and are subject to review.

* You will be expected in the course of your work to attend relevant training.

* You may be expected to work occasional unsocial hours.

Please click on the APPLY button and CHECK YOUR EMAILS to complete the attached application form.

Candidates with the experience or relevant job titles of: IT Manager, Support Team Manager, IT Support Team Manager, Service Delivery Manager, IT Technician, IT Systems Technician, IT Consultant, 2nd Line Support Engineer, Support Technician, IT Support Engineer, ICT Systems Engineer, 2nd Line Support, IT Service Desk Technician, 3rd Line Support, 3rd Line Helpdesk Engineer, IT Support Technician, ICT Support Engineer, 2nd Line Support Technician, Technical Support, IT Support, Helpdesk Support Technician, IT Systems Engineer, ICT Technician, IT Systems Support will also be considered for this role.

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