1st Line Support Technician/IT Support Engineer

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Job Title: 1st Line Support Engineer

Location: Leatherhead

Salary: £26,000 plus pension scheme

Job Type: Full Time, Permanent

Benefits:

* 25 days' holiday

* Free parking, private health

* Discounts for retail, restaurants and leisure

* Income protection and life assurance schemes

* Certified training programme (Microsoft, Cisco)

You will be working as part of small team supporting a network with 80 users and a diverse range of services in a British precision equipment manufacturer, supplying internationally-recognised devices around the world.

As well as providing day-to-day software, hardware and voice support for all onsite and remote employees, you will also have the opportunity to enhance your skill-set and be fully involved in a number of upcoming projects including upgrading SAN storage, voice and network.

Responsibilities:

* Provide 1st Line support for internal and remote users

* Answer, document and resolve IT helpdesk tickets, keeping users informed of incident progress, impending changes and service outages

* Maintaining and supporting desktops, laptops, telephony devices, printers and any other IT hardware and software

* Liaise with 3rd Parties and suppliers when required

* Review new and existing processes, ensuring accurate documentation is maintained

Key Skills and experience:

* Hands-on experience supporting Windows 10 and Microsoft Office

* Active Directory administrative tasks e.g. account creation, reset password etc

* Troubleshooting PC, Laptop and Printer software and hardware

* Troubleshooting basic network issues

* Proven technical, problem solving and troubleshooting ability

* Able to work to deadlines

* Minimum two years' experience in a similar role

* Full UK driving licence

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Microsoft Exchange, IT Support Field Engineer, 1st Line Support Technician, Technical Support, IT Field Engineer, 1st Line Technician, Helpdesk Support Technician, Helpdesk Support, IT Systems Engineer, IT Systems Technician, IT Systems Support, Network Support, Microsoft Server, VMware, Hyper-V, Helpdesk Support Engineer will also be considered for this role.