Helpdesk Support Analyst, IT Support, Windows, Hardware, TCP/IP, Remedy
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Helpdesk Support Analyst, IT Support, Windows, Hardware, TCP/IP, Remedy
Looking for a fantastic new position in IT Support?
If so, then this IT Helpdesk Support Analyst role may be just the opportunity for you as it offers unrivalled career prospects and personal, professional and technical training and guidance!
The Helpdesk Support Analyst will be joining a friendly team in a staff-centric company based between Oxford and Swindon, helping to troubleshoot 1st and 2nd line IT support issues. You will also provide telephone and email based support, logging and tracking information to ensure service requests and incidents are resolved in line with customer Service Level Agreements (SLA’s). This really is a great opportunity for an IT Helpdesk Support Analyst (1st/2nd line) to gain experience supporting Windows 7/8/10 environments and have wider technical exposure into networking, hardware and software support and much more.
The ideal Helpdesk Support Analyst will be passionate about IT and technology and have good verbal and written skills as well as some commercial experience within IT (ideally a Helpdesk or Service Desk environment). More information regarding the skills, technologies and responsibilities can be found below:
Technical Experience & Skills desired for this Helpdesk Support Analyst role include:
IT support skills:
o Microsoft Office 2010/13 suite
o Windows 7/8
o User Account management
o Active Directory
General knowledge of basic software installation and network hardware (Desirable)
Knowledge of desktop computing
Ability to troubleshoot printer/hardware issues
Main Duties and Responsibilities of the Helpdesk Support Analyst include:
Following agreed procedures, provides information to enable incident resolution and promptly allocates incidents as appropriate and in accordance with agreed SLA’s and KPI’s
Responsible for general incident management ensuring customers are provided with regular updates, and progression is made in line with Service Level Targets.
Acting as an initial point of contact for external and internal customers providing support to users; ensuring that all communications to the Desk, phone calls, e-mails etc. are answered
Responds to requests for support by identifying, registering and categorising incidents
Resolves issues at first call using standard operating procedures and knowledge base
Troubleshoot basic network issues
This new Helpdesk Support Analyst position is based near Swindon, easily commutable from Oxford, Witney, Swindon, Shrivenham, Farringdon, Cirencester, Newbury, Reading and many others. As there is some travel to client sites, a car and UK driving licence is required.
Typically, this position could be suitable for a range of current or aspiring IT professionals including IT Support Engineers, IT Analysts (Service Desk and Helpdesk), IT Apprentices and many more.
So if this new Helpdesk Support Analyst role is of interest please apply now!
Helpdesk Support Analyst, IT Support, Windows, Hardware, TCP/IP, Remedy
Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.
Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.
Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.
We value diversity and always appoint on merit.
