IT Support Technician - First & Second Line Engineer - Service Desk
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Service Desk IT Support Technician / First & Second Line Desktop Engineer with excellent Desk Side and Remote Troubleshooting skills is required for a well-established Company based in Trafford, Greater Manchester, Lancashire, North West England.
SALARY: up to £25,000 per annum
BENEFITS: 25 Days Holiday plus 8 Days Public Holidays, Company Perks Scheme, Subsidised Gym Membership, On the Job Training and Development including Selected External Certificates
JOB OVERVIEW
We have a fantastic new job opportunity for a Service Desk IT Support Technician / First & Second Line Desktop Engineer that has excellent Desk Side and Remote Troubleshooting skills.
Working as the Service Desk IT Support Technician / First & Second Line Desktop Engineer you will join the Helpdesk Team supporting the Company’s EMEA IT Users both at Desk Side and Remotely.
As the Service Desk IT Support Technician / First & Second Line Desktop Engineer you will log, handle / troubleshoot and resolve or escalate service requests and incidents, ensuring a high level of customer service is always maintained.
APPLY TODAY
If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties and responsibilities as the Service Desk IT Support Technician / First & Second Line Desktop Engineer include:
Log, handle, resolve and/or escalate service requests and incidents supporting both in person and via remote technology
Ownership of computer replacement program for multiple European business units
Management of various Windows Servers (2008/2012/2016)
Involvement in global IT projects, such as: Active Directory domain migration, Office365 Migration, Sophos Anti-Virus roll-out
Oversee telecoms for the UK business, including mobile phones and fixed lines
Liaise with and manage a number of suppliers
Involvement in global back-up solution
IDEAL CANDIDATE REQUIREMENTS
Key Experience:
Previous experience supporting Windows 7/10 operating systems
A solid understanding of ITSM frameworks, such as ITIL (certification is an advantage)
Some experience working with Active Directory / DNS / DHCP
Experience in supporting remote users
A solid understanding of network protocols
Desired Experience:
Full driving license
Experience using SCCM to provide support and deploy OS / Applications
Experience working in a global, matrix organisation
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.
JOB REF: AWDO-P4229
Full-Time, Permenant Jobs, Careers and Vacancies. Find work in Trafford, Greater Manchester, Lancashire, North West England. Recruitment and CV Sourcing Services provided by AWD online.
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If you’re happy to commute to Trafford, Greater Manchester we’ll also consider candidates from the following locations: Manchester, Stockport, Warrington, Wilmslow, Northwich, Macclesfield, Bolton, Rochdale, Wigan, Bolton, Oldham and surrounding areas
awd online | http://www.awdo.co.uk