IT Support Team Leader - Service Desk, Desktop, Applications

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IT Support Team Leader - Service Desk, Desktop Support, Applications, 1st Line, 2nd Line, 3rd Line, Service Management, ITIL

Windows, Active Directory, MDM, ERP, Sage, Desktop

Salary up to £40,000 per annum

Chester

This established and dynamic organisation are seeking a professional and challenged IT Support Team Leader (1st Line, 2nd Line, 3rd Line) to support customers, manage incident response times and improve first line fix rates.

* Support and manage the Support Team 1st, 2nd and 3rd Line across the Service Desk, Desktop Support and Applications Team.

* Incident Management - meeting response times, reduce incident levels, correctly assigned to users and identifying improvements.

* Collaboration -Infrastructure and Networking teams to identify trends, monitor performance and work with them to ensure SLA's are met.

* Reporting - Complete weekly meetings, statistics and report performance/trends

* You will need to have at least 3 years having completed a technical IT support role before moving into leadership. You must have a good technical understanding and have at least 18 months experience in a supervisory role.

This is a great opportunity to join a global organisation, where you will have the opportunity to develop and progress in your career.

For more information, please apply directly and follow up with a call.