2nd Line IT Support Engineer / Analyst

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An exciting opportunity has arisen for a 2nd Line IT Support / Network / Desktop Support Engineers to join a highly motivated and dynamic team in a long standing and rapidly expanding IT support company based in Frome, Somerset. This position also offers further career based training & development, private health care and various performance based benefits.

Responsibilities:

- Responsible for providing IT support and troubleshooting via telephone and remote support software

- Windows Server and network troubleshooting

- As part of a close knit IT support team, you will be working with a number of clients in many sectors of the private business environment

- Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge

- Liaison with 3rd party software vendors where required

Essential Skills / Experience:

- Experience with Microsoft Windows

- Experience of Microsoft Application Support (such as Microsoft Office Suite)

- Server infrastructure (Windows Server based on Hyper V or VMware, or Small-Business Server and equivalents)

- Working knowledge of networking protocols TCP-IP, DNS, SMTP, DHCP and VPN etc.

- Knowledge of Active Directory or Office 365

- Desktop, Laptop & Printer troubleshooting

- Anti-Virus solutions experience

- Proactive and self-motivated

Desirable Skills / Experience:

- 3+ years' experience previous experience within an IT Support role either internally or for an IT support organisation

- Microsoft certification or qualifications

- Full UK Driving Licence

Benefits

- Relaxed, fun and fast-paced environment, where we value pushing our engineers forward.

- Career development and training plans for all team members

- 21 days holiday plus bank holidays, increasing by 1 day every two years of service to a maximum of 25 plus bank holidays

- Annual bonus scheme

- Free car parking

- Childcare vouchers

- 5-10 days paid sick per year

- Private healthcare after 2 years service

- Contributory pension scheme

- Free work wear

- Team challenges and prizes

- Regular company social activities

- Job Type: Full-time

- Salary: £18,200.00 to £20,000.00 /year

Please note this role is based in our head office in Frome Somerset. You may have experience of the following: Infrastructure Engineer, Office 365, TCP, IP, IT Support Engineer, DNS, SMTP, Instillation Engineer, DHCP, VPN, ITIL, Helpdesk, MCP, IT Support, Microsoft Certified Professional, Server Support Engineer, MCSE, MSCA, MCDST, 1st Line Support, Systems Administrator, Network Engineer, Help Desk, Field IT Support Engineer, Technical Consultant, 2nd Line Support, 3rd Line Support Engineer, Systems Engineer, Technical Support, etc. A short commute from Bath, Trowbridge & Warminster.