Head of IT Operations

This job has now expired please search on the home page to find live IT Jobs.

Head of IT Operations

Permanent

Location: Griesheim, near Darmstadt (Frankfurt)

Job Profile

Manage overall operations and is responsible for the effective and successful management of freelancers, productivity, and quality. Serve as a company representative to local customers. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company’s policies.

Responsibilities may include interviewing, selection and hiring; training new and existing employees and freelancers; planning, assigning and directing work; authoring and discussing with employees and freelancers performance appraisals; addressing performance and corrective action plans. Organizing the budgets and planning support. Working with onshore and offshore team members on new initiatives and programs including client meetings, set up of new production facilities, recruiting and training new employees / freelancers in eastern Europe.

Rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Will report to members of senior management. Outgoing personality with ability to interact in English and German. Dutch / Flemish knowledge is a plus. Knowledge of working in eastern Europe is a plus.

Responsibilities

- Recruit, select, train, assign, schedule, coach, counsel and discipline employees

- Help set up and maintain facilities in eastern Europe

- Manage and support freelancer / employees

- Work with solutions team in new process development, implementation and management

- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

- Plan and review compensation actions; enforcing policies and procedures

- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends

- Analyze process workflow, employee and space requirements and equipment layout; implement changes

- Meet or exceed operations labor budget expectations

- Manage staff levels, wages, hours, contract labor to revenues

- Manage relationships with key operations vendors

- Track vendor pricing, rebates and service levels

- Review and approve all operational invoices and ensure they are submitted for payment

- Serve as primary point of contact when there are customer issues related to quality, customer service

- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

- Work closely with management team to set and/or implement policies, procedures and systems and to follow through with implementation.

Location:

- Position will be based at Griesheim (near Darmstadt (Frankfurt))

- Since we don’t have an office in Germany, this person will work from home.

Experience & Qualification:

- Bachelor's degree and 7-10 years of experience in the publishing or related fields.