Software Support Analyst, 2nd Line, Technical Support, OOP, Software

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Software Support Analyst, 2nd Line, Technical Support, OOP, Application

We are on the lookout for a talented Software Support Analyst on behalf of our Abingdon-based client, a global technology company who create powerful analytics and big data tools. They work across multiple countries for multiple clients and due to continued success and growth have a new vacancy for a Software Support Analyst (2nd line). Working within the Software Support team, this important role will see the Application / Software Support Analyst offering technical triage services for various bespoke and highly technical software applications.

In this exciting new role, the Application / Software Support Analyst will take responsibility for the 2nd Line software / application support queue. This is a graduate role that does require some commercial experience, The Software Support Engineer / Technical Application Analyst will have come from a strong academic background and possess an enquiring mind and thrive on solving problems using a logical, investigative approach in order to resolve complex problems.

In this role, the Software Support Engineer will be responsible for:

Software triage and application support - Instigate the initial investigation into issues raised through a variety of means including liaising with development teams, researching technical documentation and past incident histories

Technician IT support - either fix the issue or escalate it to other team members.

Manage issues - through to resolution by following up escalated issues, documenting progress and ensuring issues get resolved within our contracted timescales.

Customer care - Proactively liaise with the customer to keep them informed of progress.

Skills and Experience required for the Software Support Analyst role include:

Ability to understand software from both a technical and user point of view,

A keen interest in being involved in IT / software support,

BSc / degree in Computer Science or similar technical discipline,

Excellent verbal and written communication skills, including the ability and confidence to liaise with users at all levels including senior management,

Ideally have an understanding of OOP (Object Oriented Programming) principles such as Java, C# or C++

Ability to juggle several priorities at once,

Work well in a team and work collaboratively with others including developers and techcnial support engieners.

Some of the Benefits on offer include:

Award-Winning Training Programme,

Private Healthcare (you and your family),

Over 25 days annual holiday,

Annual salary reviews,

Life Assurance,

Great progression and career prosepects.

This role would be perfect for a strong Graduate with a year or so industry experience with supporting software applications or IT support. My client offer an unrivalled training programme that won’t just bring you up to speed but will help build you a significant platform on which you can excel your career!

This exciting new Application Support Analyst role is easily commutable from any Oxfordshire based locations such as Abingdon, Oxford, Bicester and Witney. It is also commutable form neighbouring counties such as Berkshire (Reading, Woodcote, Slough), Wiltshire (Swindon, Faringdon, Chippenham) and Buckinghamshire (Milton Keynes, Buckingham, Thame).

If you are interested in this fantastic new opportunity then please apply today for immediate consideration.

Software Support Analyst, 2nd Line, Technical Support, OOP, Application

Referral Scheme: If this role isn’t for you then perhaps you could recommend a friend or colleague to Haybrook IT. If we go on to place that person in a permanent or temporary capacity then you could be rewarded with £500!! Please see our website for terms and conditions.

Haybrook IT Resourcing is Oxford’s leading IT recruitment agency. With exclusive access to some of the region’s most successful companies, send in your CV today to secure your next IT position.

Haybrook IT Resourcing Ltd acts as an employment agency and an employment business.

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