Service Desk Manager

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Service Desk Manager

Cowley, Middlesex (with occasional travel to other sites within the UK)

Up to £45,000 DOE Plus Company Car

Are you a customer-focused IT professional with a great leadership style? Looking to progress your career as a Service Desk Manager with a globally operating business? If so, read on.

Our client has been a significant force in the supply chain and logistics industry for over 50 years. Dedicated to making their customers’ lives simpler, they’re one of the largest freight forwarders in the UK.

Now, our client is looking for a Service Desk Manager to oversee the delivery of their technical support service to both internal and external customers.

As the Service Desk Manager, you will:

- Develop, coach and lead the Service Desk Team, who provide 1st and 2nd line support

- Manage the day-to-day functions of the IT Department

- Oversee the support ticket queue and assign tasks to your team

- Troubleshoot and resolve issues

- Act as an escalation point for all requests and incidents

- Help to develop strategies to improve existing processes

- Take the lead on 3rd line projects when required

- Occasionally travel to our client’s other sites in the UK

Interested? To be considered, you’ll need:

- A strong technical background

- Experience of managing a team

- A track record of working in a busy environment

- Experience of providing exceptional customer service

- A flexible approach and positive attitude

Our client is eager to hear from you if you’ve worked as a Service Desk Manager, IT Support Manager, Technical Support Manager, Helpdesk Manager, IT Team Leader, Technical Support Supervisor, Senior IT Support Engineer or Lead Technical Support Engineer.

What are the benefits?

- Develop your career with a long-established business

- Help to shape and develop a passionate team

- Play an important role in the day-to-day operations of the business

- Fast-paced and exciting environment

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

To apply for the role of Service Desk Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Working hours: 37.5 hour per week