Infor Syteline Support Technician - £40,000 - Midlands

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Infor Syteline Support Technician - £45,000 - Midlands

I'm working with a market leading client who are in the process of implementing the latest version of Infor Syteline across their group and thus have created a new position for a support technician to offer post-implementation support.

Being a newly created position the successful candidate can expect to take full ownership of the role, delivering results in the way in which you consider most effective; you will be responsible for supporting managers and users in their day to day interactions with Syteline and associated systems and platforms and can expect day-to-day tasks to consist of:

* Identifying and resolving any system or user issues

* Producing and maintaining suitable documentation to provide evidence and support for issue resolutions

* Monitoring the integrity and performance of the system

* Defining, delivering and supporting system enhancements with business and team members

* Complying with the company's policies and controls - User Access, SOD etc

* Ensuring both IT and Business management are kept adequately informed

* Providing support to other regions

This is a role in which you will act as the bridge between technical and functional, reporting in to the company's ERP manager. You will be based in my clients' Leicestershire head office but should be prepared to travel as required in order to support implementations.

To be considered for this role you must have:

* Experience in supporting Syteline users in a business environment

* Knowledge of SQL server database systems

It would be useful to have:

* An appropriate IT Qualification

* Experience of working in a global organization with remote management

* Experience of remote Service Desk ticket resolution and user support

* Experience identifying improvements and creating plans to address them

To discuss this opportunity in more details please send your CV to [email protected] alternatively feel free to give me a call me on 0203 826 6720.

Due to the nature of this role you MUST be able to live and work in the UK by either holding a valid UK working visa or be eligible to do so by other qualifying means as my client is unable to sponsor any work permits and the salary stated in this ad is dependent upon experience.

Washington Frank International Ltd is acting as an Employment Agency in relation to this vacancy.

Washington Frank International is the leading ERP recruitment firm in the UK, advertising more ERP and IFS jobs than any other agency. We deal with Consultancies, Partners & End Users throughout the UK and Europe. By specializing solely in placing candidates in the ERP market we have managed to build effective relationships with most of the key employers in the UK and have developed an unrivalled understanding of where the best opportunities & jobs are.

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