Network (Voice) Infrastructure Delivery Manager

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Network (Voice) Infrastructure Delivery Manager required for a leading British client in Basingstoke

The IT Network (voice) Infrastructure Delivery Manger is responsible for the entire data network & voice infrastructure tower, which incorporates wide area network (MPLS), local area network, and Voice (callcenter and backoffice) technologies. This is primarily a proactive leadership role of Data & Voice networks within the organisation, encompassing both technical & service activity, and managing both direct reports and outsourced service providers.

This role needs to develop and maintain an effective relationship with teams across the IT organisation & partners, being accountable for the design and delivery of Data & Voice Networks through to the live environment.

Role Specific Responsibilities & Accountabilities

'€¢Leadership of the network technical design resource; network project delivery manager & L2-L4 support teams (escalation management; service reviews; governance of design & risk)

'€¢Accountable for Planning & Roadmap for Data & Voice Networks, including ongoing refresh and enhancements of platforms in line with Enterprise Architectural standards

'€¢Accountability for implementation of data network & voice infrastructure, including technical debt remediation and ongoing enhancements

'€¢Definition of scope of third party contracts (both operational and project change SoWs)

'€¢Accountable for operational stability of infrastructure area, providing input to RCA with Problem Management, and accountability for remedial action

'€¢Accountability of efficiency / optimisation of infrastructure area and third-party support contracts

'€¢Management of patching & monitoring strategy / policy for Data & Voice Networks

'€¢Taking inputs from Capacity Management, ensure effective planning and execution of capacity upgrades

'€¢Attendance at Change forums / CAB on behalf of Network teams

'€¢Act as an escalation point for MIM / L2-4 support, both for internal and external parties

'€¢Primary point of contact for clients vendors/partners relating to Data & Voice Networks, maintaining technical awareness of market developments

Capability, Knowledge and Experience:

'€¢Proven experience in leading a Data & Voice Network function

'€¢Proven experience working within 24/7 IT operational environment

'€¢Proven experience coordinating taking a lead role with at least 2 reports

'€¢A minimum of 7 years experiencing working as a senior technical expert in the following fields:

'€¢MPLS & Ethernet WAN technologies (Cisco)

'€¢Voice (legacy & IP-based) technologies (Avaya)

'€¢Other areas beneficial areas of experience include:

'€¢Good understanding of End User Voice technologies (eg Skype)

'€¢Good understanding of CTI

'€¢The following skills being highly desirable: 

'€¢Checkpoint, McAfee, Riverbed

'€¢Security technologies

'€¢Proven experience in managing 3^rd party WAN Services

'€¢Proven experience delivering continuous service improvements for the business

'€¢Demonstrate effective communication, both orally and in writing, with subordinates, colleagues, clients and customers at all levels, both formally and informally - a strong communicator who develops relationships for mutual gain.

'€¢Take initiative to keep own skills up to date and maintain awareness of developments in the IT industry.

'€¢Extensive knowledge of analytic techniques and methods and problem-solving skills

'€¢Experience of the regulatory and audit requirements within an operational environment

'€¢Sound Network infrastructure design experience in a technology organisation with history of delivering scalable, resilient data & voice networks

'€¢Comfortable working with senior staff, both business and IT

'€¢Experience of working with outsource partners and delivering solutions into support

'€¢Have demonstrable documentation skills

'€¢Awareness of project management methodologies, e.g. RUP, CMMi, Prince II, PMI

'€¢Visibility of software development methodologies, e.g. waterfall, agile

'€¢Experience of working with business and technology stakeholders

Education and Qualifications:

'€¢Educat