Systems Engineer

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Your Role

This is an exciting opportunity for a Systems engineer to join our growing team in Hemel Hempstead. This is a varied role with a fast-paced environment, providing support for our Managed Service customers, you will be delivering pro-active specialist business support across a range of bespoke, complex and managed hosted solutions, in line with agreed SLAs.

Responsibilities:

* Support and administer the Management, monitoring and access management servers in use in KCOM Managed Services

* Deputise for the Operational Support Specialist (OSS) Manager where required and on an ongoing basis

* Schedule and perform system administration duties to multiple OSS systems

* Maintain all server operating systems in line with current security practices

* Set up the management system for new customer transitions

* Maintain accurate and up to date records of information necessary to operate the managed services environment

* Liaise with customers where necessary to resolve questions or queries in relation to OSS or service offering

* Create and update OSS support documentation for operational running.

* Test and sign-off new OSS product roll outs to ensure the operational effectiveness is met within the business

* Perform software upgrades on commercially available software in use in KCOM Managed Services

* Assist incident and change teams with questions, queries and problems related to the management systems

Essential Skills and Experience:

* 3 years'+ experience in network monitoring and management

* Strong knowledge and experience of Microsoft Windows and major Linux operating systems

* Strong skills in Unix & Windows system administration

* Current UK driving licence

* Knowledgeable of BS7799 and PSN IL2 security requirements

* Comprehensive understanding of relevant & prevailing operating systems

* Understanding of database technologies and Network Management technologies

* Strong understanding of SNMP

* Good working knowledge of good security practices

* Process Management/Control and Customer Relationship Management (business to business)

Advantageous Skills

Good knowledge of -

* CA Spectrum, CA Ehealth, CA SOI

* IBM Netcool

* Microfocus/NetIQ App Manager

* RSA Authentication Manager

* Check Point Firewall

* Cisco ASA Firewall

What are my hours of work?

You'll be working 37.5 hours per week, plus on-call 1 in every 5 weeks. Flexibility to work from home for a portion of the week.

Benefits

You'll get 25 days holidays per year, a pension, access to the KCOM flexible benefits scheme, the option to join the KCOM share scheme, and 4 times salary life assurance.