IT Service Desk Manager

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An excellent opportunity has arisen for an IT Service Desk Manager to join a highly successful Leeds-based organisation. This is a fantastic opportunity for an IT Helpdesk / Service Desk Manager to join a rapidly expanding business and a growing department. The existing team consists of circa 20 highly technical engineers with plans to expand the team further. The role is non-technical with a focus on service delivery, improvement and people mentoring/management

About the role:

You will work in a hands-off management role taking responsibility for the technical support operations, ensuring SLAs are achieved and that the wider business departments and external users are fully supported.

The successful candidate should have the following skills/experience:

* A background/understanding of general IT/infrastructure/networking, ideally covering windows desktops, servers, active directory, virtualisation, networking (routers, switches, firewalls, etc)

* Experience in a management role covering an IT service desk.

* Demonstrable experience of service delivery / improvement, ideally to have an understanding of ITIL

* Excellent stakeholder and 3rd party relationship management

* Ensuring SLA's are met and escalated issues are resolved

You will require excellent organisation and managerial skills and able to work in and manage a fast paced and varied IT service desk. In return you will receive a generous basic salary, excellent benefits and ongoing personal/professional development opportunities within an expanding and well regarded organisation.

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