ICT Support Technician
Recruiter
Candidate Source Ltd
Listed on
14th June 2018
Location
Stanley
Type
Permanent
Start Date
ASAP
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A global specialist in the design and manufacture of resilient metal seals, gaskets and ancillary components are seeking an ICT Support Technician to join their team to support the next phase of developing and delivering the services required to meet growing operational demand and complexity at their UK site. They are a rapidly growing multi-national business with operations in the UK, US and Europe. The company has seen significant growth and development and has ambitious plans to continue this both nationally and internationally. This role will be integral to the next exciting phase. As a key member of the team tasked with influencing ICT excellence at all levels, the expectations of the role are considerable, matched only by the opportunity to develop and grow. Recognising the needs of multiple stakeholders, reflecting these in an agile, sophisticated service function and supporting an aligned, high performing team will be key outcomes of the Support Technician’s role. This role will see the successful candidate be responsible for delivering all aspects of ICT support and service. Reporting to the ICT Manager, the Support Technician will be required to support the development of service and governance strategy, and have the opportunity to be involved with projects to drive key ICT and business objectives across the UK site. To be a successful in this role you will ideally have proven experience and the following skills: Experienced in supporting Windows clients, servers and networks, backup and AV regimesDelivered excellent, responsive Customer-focused service and support, through issue logging, tracking, prioritisation and hands-on resolution.
Maintained all aspects of cyber-security and backup regimes to support business continuity
Employed risk-based thinking to identify improvements in systems and processes. Supported disaster recovery activities.
Have worked within ITIL or ITSM information security or service systems. Experience of ISO27001 or ISO20000 and audits would be advantageous.
Able to identify and support the implementation of new solutions which drive the business forwards. Support full life asset management, working with 3rd party support partners where appropriate.
A confident, pro-active, autonomous team-worker with strong organisational and people skills. To be considered for the role you should:
Have relevant professional qualifications or equivalent
Have the ability and desire to deliver service improvements
Have worked in fast-moving SME environments, ideally in manufacturing or engineering.
Collaborative, aspirational approach to target attainment We welcome all applications however, you must be eligible to work in the UK.
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