Senior IT Support Engineer - 1st Line / 2nd Line Desktop Technician
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Senior IT Support Engineer / 1st Line & 2nd Line Desktop Technician with good team leadership / supervisory, troubleshooting and technical skills is required for a well-established Charity based in Reading, Berkshire.
SALARY: £ £28,700 - £30,400 per annum
BENEFITS: 26 Days Holiday plus Bank Holidays (rising to 28 days after 3 years’ service), Contributory Pension Plan, Flexible Benefits (includes: Gym Membership, Travel Insurance, Healthcare and Hospital Treatment Plan, Dental Insurance, Additional Life Assurance, Health Screening, Buying and Selling Annual Leave (up to 3 days), Cashback on Salary (up to 2% of salary equivalent)), Retail Discount and Cashback Scheme, Employee Assistance Programme, Enhanced Occupational Sick, Maternity, Paternity and Adoption Pay above statutory minimum, Childcare Vouchers and Eye Care Vouchers
WORKING HOURS: 37.5 Hours per Week
LOCATION: Reading, Berkshire
** Join One of the UK’s Best Loved Charities **
DOGS: You must be comfortable with dogs in the workplace.
JOB OVERVIEW
We have a fantastic new and exciting job opportunity for a Senior IT Support Engineer / 1st Line & 2nd Line Desktop Technician with good team leadership / supervisory, troubleshooting and technical skills
Working as the Senior IT Support Engineer / 1st Line & 2nd Line Desktop Technician you will join the organisations Technical Team.
As the Senior IT Support Engineer / 1st Line & 2nd Line Desktop Technician you will provide a high level of User Support, Troubleshooting, Process Management and Technical Knowledge combined with a strong sense of customer service.
APPLY TODAY
If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.
JOB OVERVIEW
Your duties and responsibilities as the Senior IT Support Engineer / 1st Line & 2nd Line Desktop Technician:
Act as the Service Delivery Senior Technical representative and manage key systems
Act as escalation point for and supervise the Central Support Technicians
Identify and implement IS process and procedure improvements
Supervise and monitor IT Support Technicians, manage workflow and call management system
Troubleshoot complex issues and liaise with staff and volunteers at all levels
Troubleshoot MS Office, Windows 7/10, PC hardware, Office 365, etc.
IDEAL CANDIDATE REQUIREMENTS
High level of PC, Hardware and Software troubleshooting skills
Previous experience acting as the senior escalation point for more complex technical issues
Good team leadership / supervisory skills with the ability to mentor and guide more junior team members
Excellent customer service skills
The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.
JOB REF: AWDO-P4210
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