Desktop Support Engineer (SC Cleared)

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Our client are looking for a Service Desk Analyst to work at their cleared site in Milton Keynes.

Responsibilities

*To provide a focal point of communication and technical escalation

*To liaise with all other internal departments and external partners

*Co-ordination of all service functions within specified range

*To vet and provide effective resolution of incidents; using a sound knowledge of networking architecture and protocols to assist with the troubleshooting.

*Follow procedures relevant to job role

*To act as a strong mentor and guide to all other Service Desk Analysts

*Perform administrative duties where necessary

*Contact with end customer, third parties and internal resolver groups.

Knowledge, Skills, Experience

*Technical Helpdesk experience - 3 years

*Customer Service experience including a good telephone manner - 2 years

*A thorough working knowledge of Windows Vista & Windows 10.

*MS Office, Outlook, LocalRoaming profile, Active Directory & Exchange as well as experience of remote support.

*Knowledge of hardware - Desktop PC's, Laptops & Printers

*Appreciation of networking technologies & protocols, e.g. Routers, Hubs, Switches, TCP/IP

*Currently working towards an MCSA/E or CCNA accreditation.

*Making informed decisions

*Communication

*Team Work

*Assertiveness

*Self-motivated

*Able to use own initiative

*Ability to work under pressure

*Attention to detail

*Co-operative

*Flexible working attitude

*Active Team player

*Tact & diplomacy

*Reliable and Honest

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds. By applying for this job, you confirm that you have read and agree to our privacy policy which can be found on our website.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.