2nd Line Support Engineer


Premium Job From 2MES

Recruiter

2MES

Listed on

12th June 2018

Location

Chippenham

Salary/Rate

£20000 - £35000

Type

Permanent

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2nd Line Support Engineer

Location: Chippenham

About The Company

The SCISYS Group is a leading developer of IT services. We develop robust, real-world application solutions and provide supporting services that create real business benefit.

SCISYS has delivered solutions and services in a range of markets including government, defence, marine, environment and space.

About The Role

SCISYS has a requirement for an experienced Support Engineer to join the internal IT support team (Corporate IT). CIT manage all company IT infrastructure and provide support services to the business.

This position will need good technical knowledge and willingness to learn to new skills.

Key Responsibilities

The main responsibilities will be to:

* Provide 2nd line support services to the internal customer community via a Service Desk arrangement, following the ITIL guidelines

* Work with the 1st/2nd/3rd line CIT team to improve overall departmental productivity and effectiveness

* Develop and mentor Junior members of the IT team to ensure they reach their full potential

* Manage the procurement of hardware and new technologies

This list is not exhaustive and the Support Engineer is likely to carry out other such duties which are commensurate with the candidate's abilities and experience.

* ITIL

* Problem Solving

* Microsoft

* Exchange 2010

* Office 2010, 365

* Active Directory, GPO's & DNS

* Powershell

* Basic networking, including vlans and firewall rules

* Windows OS, 7, 10, 2008 and 2012

* Linux Administration, Apache, LDAP, shell scripts

* Understanding of Cyber Security

Personal skills

* Positive approach to customer service.

* Organised and methodical approach to problem solving

* Ability to manage time effectively across multiple tasks according to agreed priorities.

* Good communication skills, both verbal and written. Able to produce technical documentation to a high level.

* Flexibility and ability to work co-operatively with other team members

* Proactive

Desirable skills:

* Virtualisation: VMware

* Basic Networking

* SAN technology

* Windows and Linux

Any other information:

* Must be eligible to work in the UK

* Must be able to obtain security a clearance (sc) and other equivalent clearance

* Although the position is based in Chippenham, there will be occasions when working in other SCISYS locations as required

To continue your application, please click 'Apply' below and ensure you include a valid email address as you will be sent further instructions.

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