IT Business Analyst

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IT Business Analyst

Business Analyst / IT Applications / Support / Permanent / Birmingham / West Midlands

My market leading client is looking for a passionate and experienced IT Business Analyst to join their growing IT team based at their Head Office in Birmingham.

The IT Business Analyst will provide a first-class level of support for business personnel in their use of existing IT business applications, and to work with the Head of IT in identifying, justifying and implementing new IT solutions which underpin value-added business process improvements.

The IT Business Analyst will also be required to provide 2nd/3rd line support where required, providing specialist knowledge to in-house applications and also 3rd party application services.

Key Responsibilities:

*Provide application support, design, configuration and maintenance on all business systems by becoming an expert in the architecture and functionality of the applications.

*Work with the business to understand issues and requirements, undertake root cause analysis of issues and deliver technical changes.

*Manage and deliver technical change by controlling quality, time, cost and writing / maintaining support documentation.

*Resolve assigned support calls efficiently and effectively using ITIL aligned processes, with the maximum amount of customer care.

*Proactively identify and propose application system changes, better uses, enhancements and developments where this will drive efficiencies for IT and/or improvements for business users.

*Define project requirements, scope and deliverables, capture and document business requirements.

*Work with appropriate business personnel to construct, propose and justify business process improvement projects, embodying the development of existing IT applications or the implementation of new applications.

*Assist in defining user test scripts and acceptance criteria on projects within the business areas supported

*Write documentation for the operation of the system by end users and documentation for the support/maintenance of the system.

*Any other duties within the capability of the job holder.

Key Skills and Experience required:

*Knowledge of SQL, databases

*Understanding of Business Processes in a manufacturing environment

*Analytical and Troubleshooting skills

*Requirements gathering

*Awareness of Infor LN or Baan IV would be advantageous

*Excellent written and verbal communications skills

*Excellent planning and organisational skills

*Self-motivated with a can-do attitude

*Attention to detail

*Investigation and diagnostic skills

*Ability to work under pressure

*Ability to communicate complex technical concepts to stakeholders of varying degrees of technical understanding

*Ability to prioritise work and use own initiative

*Ability to remain calm under pressure

This is a great opportunity to join an established, yet growing organisation during an exciting period of change. The salary on offer for this position is £35,000-£40,000 plus company benefits!

Please apply ASAP to be considered.

Business Analyst / IT Applications / Support / Permanent / Birmingham / West Midlands

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