AWS Service Delivery Manager


Premium Job From Required IT Limited

Recruiter

Required IT Limited

Listed on

7th June 2018

Location

Birmingham

Salary/Rate

£60000 - £60000

Salary Notes

+ bonus

Type

Permanent

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AWS Service Delivery Manager

Company Info

Working here is about being there for our customers; we’re available should the worst happen and we work together to enable social and financial equality across the UK. But it’s also about you -how you develop and what you can achieve. We’ll help your talent thrive in an environment where you’ll be supported to work flexibly and autonomously, sharing in our success and rewarded for a great performance with a generous benefits package.

Job Duties

           Monitors AWS CloudWatch and CloudTrail event logs to ensure security of data and access privileges

           Managing users, groups, roles and policies in AWS

           Install/troubleshoot application software, user account management and installation/support of third party services (Lambda / DynamoDB / ElastiCache / S3 / CloudFront), user account management (Active Directory, Cognito, SAML/SSO and IAM), and installation/support of other third-party software (various APIs and external services)

           To escalate and report issues that is likely to cause any service outage, and internal service levels not being met

           Perform regular testing and scanning of cloud products and application customers to ensure compliance with overall security standards

           Operate and support cloud team products and legacy applications not operating in a full-stack operating model

           Creation of continuous security communities of practices across the organization

           Engineer, manage, and support cloud security products

           Hands-on technical coaching to accelerate cloud security learning across the organisation

           Pair with application teams to design and implement secure coding and continuous security practices within their applications

           Pair with engineering teams to design and implement codified stacks that meet the needs of their applications

           Operate and support cloud team products and legacy applications not operating in a full-stack operating model

           Drive infrastructure as code and configuration management communities of

           practices across the organisation

           To develop and engineer system solutions for pre-defined small change and fix-on-fail activities, Ensuring that all proposed business changes are formally mapped back to strategic goals and have documented risks, which are reviewed and managed. Challenge the current approach to enable/enhance delivery as and when required

           To review advice given on any proposed system changes or designs, either throughout the project lifecycle or enhancements worked upon, The definition of requirements for improving any of the above and the quantification of potential business benefits

           Seeking out, identifying and introducing new techniques and tools to continuously improve the services offered

           Treating Customers Fairly - contribute to effective communication processes appropriate to the audience situation and the desired outcome in order to manage the smooth delivery of change. In addition, ensure that key stakeholders are engaged in business improvement activities and the adoption thereof

           Overseeing the day-to-day operation of the cloud networks including infrastructure and software support, training, and special projects

           To escalate and report issues that are likely to cause any service outage, and internal service levels not being met

Qualifications:

           AWS Administrator / Solution Architect certification

           ISEB Foundation in Software Testing

           Lean - Advanced level - Desirable

           SPC - Advanced level - Desirable

           ITIL Foundation in Service Management

Knowledge:

           Advanced understanding of the base systems and interfaces

           Advanced knowledge and experience with at least some of the following: Amazon Web Services (AWS), MS Azure or IBM Softlayer

           Understanding of security best practices and Strong troubleshooting skills

           AWS based Provisioning (API Gateway, Lambda, DynamoDB, ElastiCache, S3, CloudWatch, CloudFront, CloudFormation, Security Groups, Network Routing/ACLs)

           AWS based build, deployment and automation (CodePipeline, CodeBuild, Code Deploy)

           Creating automation workflows with of configuration management tools like Ansible, Terraform and/or AWS CloudFormation

           An advanced understanding of the interfaces within system components

           Process adherence of the Remedy System or other ITSM system, Including Incident, Problem and Change Management protocols

           An informed and current understanding of any advancements in "outside" technologies and importantly how this would impact or interface with L & G’s existing systems

           Knowledge of all business systems utilised and how the end-to-end process of business delivery occurs

           Advanced working knowledge of Excel, Word, PowerPoint, E-mail and any other Microsoft packages utilised

Skills:

           Proven Experience in problem analysis and development tools

           Experience with administrating SaaS environments and tuning

           Ability to write advanced level Python and Shell. Basic knowledge of Go and/or nodeJS is a plus

           Experience with Jenkins (Jenkins Pipelines being a plus)

           Experience of using cloud based solutions (AWS-EC2/S3, Azure

           Experience with infrastructure automation, infrastructure as code, automated application deployment, monitoring/telemetry, logging, reporting/dashboarding, and continuous delivery technologies

           Experience with containers and container scheduling and management platforms such as: Docker, rkt, Mesos, or Kubernetes

           Experience managing traditional enterprise platforms for compute, network, and storage

           Experience managing traditional enterprise platforms for application runtimes, integration middleware, and relational databases

           Understand and demonstrate the importance of mitigating risk, ensuring that any areas of concern are identified and correctly reported to the Service Delivery manager or equivalent

           Able to demonstrate to a high level of satisfaction the completion of pre-defined ISEB processes for testing, to include Acceptance Testing, Design and build techniques, unit testing, test scripts etc.

           To correctly interpret and utilise the test approach map

           Able to use risk-analysis techniques applied to business impact and value-add in prioritising fix on fail testing

           Information Modelling Tools - Familiar with tools and techniques (manual or automated), which can be used to document an understanding of the structure, relationships and use of information within an organisation. Examples: information usage model, entity model, class diagram, relational data model, data flow model

Working within a support team environment:

           Full understanding of all Service Desk Catalogue items including, those service level agreements attached to them, how these are prioritised, Resourced and communicated out to appropriate Stakeholders

           Fully conversant and able to share knowledge of the L & G structures and organisation, how it operates, where the departmental interfaces are, and how this relates to supporting the business. Understanding the hierarchy and culture of own, customer and supplier organisations and being able to identify the decision makers and influencers in order to successfully implement target-operating model

           Proficient in the selection and application of information gathering methods, tools and techniques which are appropriate to the information required and the sources available. Examples: contextual enquiries, focus groups, structured interviews, questionnaires, observation, statistical analysis

Unfortunately we are only able to respond to successful applicants.

Required IT operate as an employment agency and employment business and are an equal opportunities employer.

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