NOC Analyst - Customer Agent


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

5th June 2018

Location

London

Salary/Rate

£30000 - £30000

Type

Permanent

Start Date

asap

This job has now expired please search on the home page to find live IT Jobs.

NOC Analyst - 1st & 2nd Line Client Support

London, West End Based NOC

£30,000 + Benefits

NOC - Network Operations Centre - 1st and 2nd Line Client and Customer Support, Cisco, Juniper, Huawei, Switches, Routers, Hubs, Wi-Fi, Networks, LAN/WAN, TCP/IP, VoiP, ONT, UDP, ISP and Telco experience.

This established and dynamic network services provider are seeking a motivated and customer focused NOC Analyst who has the experience and capability to offer highly professional 1st Line and 2nd Line technical support to a growing client base.

With excellent communications skills using the telephone / verbal and written / documentation modes you will also need the skill most in demand - the ability to listen, and listen actively to your clients and management in order to develop and grow with the company towards offering a 1st class service.

This role will suit a motivated and career minded NOC Analyst / NOC Engineer seeking a springboard into the upper realms of the ISP, Telco, Broadband Media and Fibre Optical arena.

Your key areas of expertise and responsibilities include:

* You will have proven, previous experience working in a NOC environment

* Experience of Network Operations

* Customer Support experience is essential as is a high level of service ethic

* Complete day-to-day network administration tasks

* Receive customer's calls, emails and raise support tickets for troubleshooting

* Resolving Level 1 -3 issue with service

* Hands-on experience with switches, routers, wireless, TCP/IP, ONT, UDP, VoIP

* Take part in a 24/7 On-Call Rota (remunerated)

* Escalating to SL3 as needed within the SLA

* Assist in the provisioning of new cabinets

* Create Documentation that support customers and aid fault resolution

* Remote support of customers in typical ISP issues

* Dealing with 3rd party contractors and other internal departments

* Testing new technologies

* Must be able to work independently and within a team

* Resolving problems in a calm and systematic way

* Strong customer focus

* Attention to detail, rigorous and tenacious

* Excellent oral and written communication skills, team player, good listening skills

* Coordination skills and result focused, requires push and escalate

* Work effectively under pressure

* Proficient with Microsoft Office Suite

* Very good aptitude for problem solving and good analysis skills

* Ability to learn, autonomy, capacity of initiative

* A CCNA, or a JNCIA or a Huawei certification will be highly advantageous

On this client-facing platform you will need a consultative DNA, a high-level of Service Ethic, and a "Customer is King" attitude.

Take this opportunity to rise above your peers and secure a role to elevate your networks career.

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