NOC Analyst - Customer Agent
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NOC Analyst - 1st & 2nd Line Client Support
London, West End Based NOC
£30,000 + Benefits
NOC - Network Operations Centre - 1st and 2nd Line Client and Customer Support, Cisco, Juniper, Huawei, Switches, Routers, Hubs, Wi-Fi, Networks, LAN/WAN, TCP/IP, VoiP, ONT, UDP, ISP and Telco experience.
This established and dynamic network services provider are seeking a motivated and customer focused NOC Analyst who has the experience and capability to offer highly professional 1st Line and 2nd Line technical support to a growing client base.
With excellent communications skills using the telephone / verbal and written / documentation modes you will also need the skill most in demand - the ability to listen, and listen actively to your clients and management in order to develop and grow with the company towards offering a 1st class service.
This role will suit a motivated and career minded NOC Analyst / NOC Engineer seeking a springboard into the upper realms of the ISP, Telco, Broadband Media and Fibre Optical arena.
Your key areas of expertise and responsibilities include:
* You will have proven, previous experience working in a NOC environment
* Experience of Network Operations
* Customer Support experience is essential as is a high level of service ethic
* Complete day-to-day network administration tasks
* Receive customer's calls, emails and raise support tickets for troubleshooting
* Resolving Level 1 -3 issue with service
* Hands-on experience with switches, routers, wireless, TCP/IP, ONT, UDP, VoIP
* Take part in a 24/7 On-Call Rota (remunerated)
* Escalating to SL3 as needed within the SLA
* Assist in the provisioning of new cabinets
* Create Documentation that support customers and aid fault resolution
* Remote support of customers in typical ISP issues
* Dealing with 3rd party contractors and other internal departments
* Testing new technologies
* Must be able to work independently and within a team
* Resolving problems in a calm and systematic way
* Strong customer focus
* Attention to detail, rigorous and tenacious
* Excellent oral and written communication skills, team player, good listening skills
* Coordination skills and result focused, requires push and escalate
* Work effectively under pressure
* Proficient with Microsoft Office Suite
* Very good aptitude for problem solving and good analysis skills
* Ability to learn, autonomy, capacity of initiative
* A CCNA, or a JNCIA or a Huawei certification will be highly advantageous
On this client-facing platform you will need a consultative DNA, a high-level of Service Ethic, and a "Customer is King" attitude.
Take this opportunity to rise above your peers and secure a role to elevate your networks career.