2nd Line Technical Support Engineer

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2nd Line Support - Birmingham - Permanent

2nd Line, 2nd Line Support, Infrastructure, Firewalls, Servers, Networks, Linux, Windows, VMware, LAN/WAN/WLAN, TCP/IP…

I am looking for an extremely talented 2nd Line Support Engineer who would like the opportunity to join an organisation based in Birmingham who can offer truly fantastic development opportunities and a clear career path within their group IT function.

Key responsibilities:

*To offer second line technical and software support for all IT related queries, relating to hardware and software

*To provide technical and administrative support and solutions

*Proactively monitor all IT Infrastructure using the provided monitoring tools

*Effectively and accurately troubleshoot issues

*React to issues raised by the Helpdesk and maintain an accurate history via tools provided.

*Allocate and escalate enquiries as necessary if no immediate resolution is possible

*To ensure that issues are responded to within service level agreed time frames, and that communication levels are maintained at all times

*To communicate professionally and accurately to the IT Team Leader, IT Support Manager and the wider business

*Create and update relevant knowledge basis documentation

*To provide an escalation path for the Helpdesk team, escalating and liaising with suppliers and third parties where necessary.

Key skills:

*Active Directory, Windows 7/10, Office 2010/2013/Office 365

*Network and Server skills - DNS / DHCP, Server 2008 / 2012, GPO.

*Experience of working in a technically diverse organization

*MCSA/MSCE qualifications in areas relevant to the role (desirable)

*ITIL foundation (desirable)

If this sounds like the perfect opportunity please forward over your most up to date CV to [email protected] or call 0121 214 6142 for a confidential discussion.

2nd Line, 2nd Line Support, Infrastructure, Firewalls, Servers, Networks, Linux, Windows, VMware, LAN/WAN/WLAN, TCP/IP…

2nd Line Support - Birmingham - Permanent

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